Thrift Store Sales Associate: part-time

Working at Northern Virginia Family Services (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community.

At Northern Virginia Family Services (NVFS), we value every team member’s contribution and our collective impact on our clients and the community. NVFS is an equal opportunity employer, E-Verify participant and drug-free workplace.

Join the NVFS Family:
We are looking to hire a part-time Sales Associate to join the NVFS Thrift Store team! As the Sales Associate, you provide quality customer service, are a collaborative team player exercising professionalism, and assist in promoting sales to meet daily, weekly, and monthly sales goals. In this role, you will be involved in both cashier and donation processing work. Timeliness and reliability are crucial for smooth operation of the thrift store.

As the Sales Associate, you represent the Falls Church Clock Tower Thrift Shop and NVFS by effectively supporting the shopping needs of both new and returning customers. You will work with clients to implement the store’s sales strategy, promote featured merchandise, and perform cash register and front of store operational duties as needed. Each donor, customer, and store volunteer have a meaningful role in supporting the NVFS mission and the Sales Associate plays a vital role.

Benefits and Compensation:
We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.

This position has a pay of $15 per hour and is an on-site role.

Work hours:

Must work weekends;
Minimum commitment of 20 hours per week.

• Create a superior customer experience by providing high levels of customer service.
• Engage customers, understand their needs, and learn sales and donation opportunities.
• Work well in team environment with other staff and volunteers.
• Maintain orderliness of sales floor and store displays to ensure presentation of items and merchandise are visually appealing to support the customer/buyer experience.
• Assist in marketing efforts working in collaboration with the store manager and other staff.
• Process sales transactions ensuring accuracy of payment.
• Process merchandise following pricing guidelines.
• Process store donations according to established guidelines.
• Foster team environment with other staff and volunteers.
• Assist manager with annual inventories as assigned.
• Work under supervision of Manager and/or Assistant Manager in a timely manner.
• Maintain current level of knowledge on NVFS programs and events.

• Ability to use a cash register, calculator, credit card processing machine and make change accurately.
• Related work experience in retail sales and customer service preferred.
• Familiarity with Thrift Store and aftermarket pricing a plus.
• Marketing experience a plus.
• Oral and written fluency in English;
  Spanish language fluency a plus. Additional language skills always welcome.
• Must be able to speak English and interact with English-speaking customers/donors without assistance with translation.
• Strong customer service orientation: ability to communicate respectfully, clearly, effectively, tactfully and patiently in person and on the phone.
• Ability to work collaboratively with other thrift store staff.
• Excellent at multi-tasking with solution-oriented and collaborative approach.
• Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet; working knowledge of Microsoft Office Suite.
• Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.

• Successful completion of background checks upon hire.
• Must have reliable transportation.
• Must be available to work holidays, evening and weekends as needed and on short notice.
• Must be able to lift and move up to 25 pounds of clothing and/or house wares (which may be large or bulky) on and off of retail fixtures such as shelving up to six (6) feet high and clothing racks up to four (4) feet high and z-racks up to six (6) feet high.