Assistant Store Leader

Overview

Kate Spade New York is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title:

Assistant Store Leader

Primary

Purpose:

The successful individual will leverage their proficiency in retail to drive clienteling, leadership, brand consistency, and operational excellence in support of store performance.

• Clientele development through coaching the team on proactive client outreach and building and maintaining relationships with new clients.
• Partner with Store Leader (SL) to develop business-driving initiatives that build repeat business or attract new customers to the store.
• Ensure each associate actively utilizes their client book to increase sales through monthly client book reviews and outreach evaluation.
• Ensure the team is compliant with clientele standards and the thank-you note program.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment and coach the sales training process to ensure the highest level of customer service and sales.

• Assist SL with achieving financial success by improving store performance metrics.
• Responsible for assuming the SL role in the manager’s absence.
• Lead by example with personal sales goals.
• Educate the team on sales plans, personal goals, and measurable statistics; coach to these stats to maximize business.
• Network in the community to fill open positions efficiently with minimal business impact.
• Conduct ongoing review and assessment of employee performance.

• Understand and communicate the kate spade new york brand aesthetic, philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
• Communicate merchandise sell-through, stock position, business trends, product issues, and customer feedback to SL to increase service and sales.

• Perform and supervise store opening and closing procedures including counting funds, deposits, registering, and securing the facility.
• Assist SL with maintaining payroll budget by managing schedules and adjustments as needed.
• Monitor, maintain, and follow company policies and procedures with a focus on loss prevention.
• Accurately manage the processing of all POS transactions to maintain inventory integrity.

• Accomplished individuals will possess:
  Minimum 3 years of management experience in a comparable retail environment; college degree preferred; prior luxury goods experience preferred; professional sales development and exceptional interpersonal skills; strong leadership and communication skills; ability to analyze selling reports and react quickly to business needs; decision-making and conflict mediation ability; proficiency in Windows software (Excel, Word, Outlook).

• Available to work store schedule, including evenings and weekends.
• Standing for extended periods.
• Able to safely lift boxes up to 40 pounds.
• Comfortable climbing ladders.

• Courage
  :
  Provides direct, actionable feedback and addresses issues promptly.
• Creativity
  :
  Generates new and unique ideas and makes connections between concepts.
• Customer Focus
  :
  Dedicated to meeting customer expectations and building trust.
• Dealing with Ambiguity
  :
  Adapts to change and acts without complete information.
• Drive for Results
  :
  Consistently strives to exceed goals and drive outcomes.
• Interpersonal Savvy
  :
  Builds effective relationships across levels and teams.
• Learning on the Fly
  :
  Learns quickly, open to change, and improves from experiences.

• Strategic Agility
  :
  Sees ahead, anticipates trends, and plans effectively.
• Developing Direct Reports and Others
  :
  Provides development opportunities and supports career goals.
• Building Effective Teams
  :
  Fosters collaboration, accountability, and a sense of belonging.

Kate Spade is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status.

Americans with Disabilities Act (ADA)

Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. For accommodations during the application process, contact Tapestry People Services at or e

Visit Kate Spade at kate spade dot com.

Work Setup

BASE PAY RANGE $18.50 TO $31.50 — Tapestry will comply with minimum wage requirements based on location.

General Description of Benefits:
Health benefits, life and disability insurance, 401(k), and paid time off. For…