Assistant Store Manager

Overview

Join to apply for the Assistant Store Manager role at Giant Food
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Category/Area of Expertise: Retail Store Positions

Job Requisition: _USA-VA-Falls-Church

Address: USA-VA-Falls Church-1230 W. Broad Street

Store Code: GF - Store Admin (2500141)

With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. Giant’s mission is beyond stocking groceries on shelves; we strive to be the most trusted and loved local food retailer in our community.

• As an Assistant Store Manager (ASM), manage day-to-day operation and development of the store, including customer service, training and development of all store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management.
• Plan, implement, and follow up on weekly sales programs.
• Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections.
• Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations.
• Oversee and lead operational team, including department managers and associates.
• Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates.
• Conduct store tours to evaluate store conditions vs standards and respond accordingly.
• Collaborate with store management and assist with all aspects of total store operations including customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and more.
• Develop a positive customer shopping experience and ensure customer satisfaction.
• Ensure overall store appearance, safety and customer experience uphold Giant Food standards and regulations.
• Respond to customer inquiries on merchandise and make appropriate recommendations.
• Ensure accuracy of store signage and uphold Giant’s customer service standards.
• Uphold Giant’s customer service commitments: greet and thank every customer, wear a clean uniform and name badge, give customers undivided attention, bag and package product with care, demonstrate urgency in reacting to long lines, and resolve issues as needed.

• As a Customer Service Manager: manage daily operations of the Front End & Customer Service areas and hiring and development; manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance; engage store associates and department managers to meet goals; train and develop Front End Managers and monitor shrink; supervise store operations in the Store Manager’s absence.
• As a Non-Perishable Manager: manage daily operations of Grocery, Dairy, Frozen, HBC/GM, and Receiving; ensure training and development; ensure accuracy of receiving and back room organization; manage inventories, gross profit, P&L and cost center management; handle storage, rotation, and shelf maintenance.
• As a Perishable Manager: manage daily operations of Meat, Seafood, Deli, Produce, Floral and Bakery; ensure training and development; participate in weekly sales programs; manage receiving, storage controls and shrink; work with vendors; manage inventories and profitability.

• Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company.
• Experience managing people, departments and/or whole stores.
• Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management.
• Knowledge of employment law, interview techniques, and general retail hiring practices.
• Bachelor’s Degree in a business concentration (Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or related).
• Excellent communication, interpersonal, leadership, and organizational skills; ability to earn the confidence of associates, customers, and management.
• Experience managing an effective community relations program.
• Willingness to work required hours, travel, and take assignments within the Washington/Virginia/Maryland/Delaware region.

$63,000 - $97,450

Giant values the people who make us Giant. We offer opportunities to learn and advance within a culture of innovation, quality, and value, supporting our communities through charitable efforts and BRGs (employee-led groups) aligned with our mission, values, and goals.

• Mid-Senior level

• Part-time

• Sales and Business Development
• Industries:
  Retail