Systems Engineer III

About Arcticom, LLC

Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants will be contacted via phone or email within ten (10) business days of submittal.

• Contract Support
• Data and reporting:
  Assist with writing, collecting, and processing data related to contracts. Develop reports for management, such as web usage and system-related metrics.
• User Support and Documentation:
  Provide consulting services and SME support to address functional and technical user inquiries. Develop and update Standard Operating Procedures (SOPs) and contribute to the Continuous Training Plan.
• Troubleshooting and Problem Resolution:
  Serve as the primary point of contact for end-users encountering technical issues with contracting systems. Troubleshoot and resolve problems to minimize downtime and maintain operational efficiency.
  • Maintain no more than two validated customer complaints per month for system administration, data exchange, and report development tasks.
• End-of-Year Surge Support:
  Provide additional support during the September surge period, up to 100 hours, to meet fiscal year-end requirements.
• DLA’s ECWM Migration: handle contracts with 16 or more CLIN/SLINs, 15 or less, with User recreating the doc in ECWM, for DLA renumbering the PIID to original PIID for migrating and instruction provided by CACI employees
• Data Migration:
  Support manual and system-to-system data migrations from external offices to ECWM, ensuring accuracy and compliance.
• System Administration and Operations:
  Configure and update software and system settings to support specific contracting plans, policies, and workflows. Perform upgrades, implement security patches, and perform system monitoring.
• Training Support:
  Deliver on-the-job and online training for contract specialists, develop Job Aids and Quick Reference Guides for complex procedures, and ensure training aligns with ECWM SOPs.
  • Ensure training sessions result in no more than one validated customer complaint per session
• USUHS Support:
  Assist with ECWM functional administration for the Uniformed Services University of the Health Sciences (USUHS).
• Compliance:
  Adhere to DHA cybersecurity requirements, including DoD 8570.01-M certifications, and protect Controlled Unclassified Information (CUI), Personally Identifiable Information (PII), and Protected Health Information (PHI).
  • Implement security best practices and ensure compliance with federal cybersecurity standards, including the Defense Federal Acquisition Regulation Supplement (DFARS).
• Organizational Meeting Support:
  Participate in working groups as an SME, prepare presentation materials, and document meeting outcomes, including issues, conclusions, and action items.

• Education Requirements:
  
  Bachelor’s degree in business, management, acquisition, accounting, business/administration, finance, or related field.
• Minimum Level of Experience Requirements:
  Expert understanding of government contracting, writing and revising government contracts (DHA preferred) and acquisition processes, to include Federal Acquisition Regulation (FAR) and DFARS;
  Minimum of three (3) years’ experience as systems engineer providing technical and functional…