Operations Leader

Overview

Title: OPERATIONS LEADER (OL)

Position Type: Salaried

Reports to: Operations Manager

Our Motto: “Hospitality, Taste & Atmosphere”

The Operations Manager is responsible for managing all MH operations, and responsible for the back-office operations of GODFREY’S to ensure guests experience warm hospitality, a friendly atmosphere, a clean environment with a personal touch. As a ‘face’ of MH and GODFREY’S, your central goal is to provide guests with outstanding customer service. You need to possess a warm, caring manner and outstanding people and problem-solving skills.

The Operations Leader is to ensure guests experience warm hospitality, a friendly atmosphere, a clean environment with a personal touch.

• Manage all MH operations.
• Assist the GM as needed at GODFREY’S.
• Supervise Maids, Houseman and Cleaning Crew.
• General administration duties as assigned.

• Check-in and out hotel guests with Skytouch.
• Answer all phone calls and doorbell calls to assist hotel guests.
• Prepare key cards for guest check-ins prior to arrival.
• Assign room cleanings to maids and SPOT inspect a few rooms after cleaning.
• Update room maintenance report and notify maintenance team.
• Maintain inventory logs of supplies needed for operations.
• Organize and inspect storage rooms, maid closets and laundry room to ensure all areas are clean and organized at the end of your shift.
• Supervise maids/cleaners and maintenance team for daily cleaning and repairs.
• Prepare daily cleaning report for the GM on issues to be addressed with team.
• Review STR report and share with GM to adjust rates as needed.
• Update Room Rate sheet daily.
• Prepare end of shift report.

• Help in GODFREY’S with rush times, events and fill in for missing staff.
• Receive and respond to all calls for GODFREY’S & MH.
• Process all food and drink orders and manage inventory.
• Deliveries: receive, log, and photograph all shipments that come in.
• Enter all deliveries in Margin Edge.
• Responsible for maintaining and organizing the inventory of food, dishes, glasses, utensils, equipment, supplies, cleaning products, etc. and entering in Margin Edge.
• Responsible for keeping all inventory and storage areas neat and organized
• Enter new recipes in Margin Edge.
• Process invoices and enter in QBO and Margin Edge.
• Review and prepare equipment service schedules and repair needs.
• Book service calls and meet with technicians during repairs to ensure work is performed.
• Daily staff parking enforcement and outdoor area cleaning/status walk
• Attend weekly Managers meeting.
• Other duties as assigned.

Goal: Maintain 95% customer satisfaction.

Annual Salary: TBD

Health Insurance: GODFREY’S & MH will contribute up to $150 pm towards your insurance plan after 90 days employment. Additional $50 pm for each additional year of employment up to $300 pm.

Bonus: Percentage of net income.

401 K: Matching 401(k) contribution after 3 years employment.

PTO: 14 per calendar year, includes holidays, sick days, vacation days per calendar year (2 additional vacation day per each year of employment). No roll over.