Patient Account Representative, Self--Collector, Part-Time

Overview

Location:

Fairfax, VA. Status:
Part-Time/Non-Exempt. Are you looking for new career opportunities, great wages, excellent benefits and work-life balance? Follow your heart to Virginia Heart!

The Patient Account Representative – Self-Pay Collector is responsible for following up with patients regarding past due balances to collect payment for services rendered. This would involve setting up payment plans and processing payments via various methods and systems. May require discussion with patients or their representatives about Virginia Heart’s internal charity program and the INOVA charity program. May require reviewing EPIC schedules to check for self-pay patients prior to appointments.

Represents Virginia Heart in financial matters related to patients’ accounts and all communication with patients, families and insurance companies in a manner consistent with Virginia Heart’s mission of excellence in cardiovascular care.

• No Nights, weekends or holidays!
• Affordable Medical, Dental and Vision plans
• 401(k) Retirement Plan
• Paid Short-Term Disability
• Employee Assistance Program for Mental and Physical well-being
• Three Weeks of Paid Vacation upon eligibility
• One week of Paid Sick Leave
• Annual Merit-Based increases
• Career Advancement Opportunities
• Employee Referral Bonuses
• Employee Discount Programs
• Quarterly Employee Appreciation;
  Events to include therapy dogs, raffles, and other fun events

• Reviews delinquent accounts records.
• Responsible for reviewing outstanding accounts in queue or via AR reports.
• Maintains tickler file of accounts, following up by telephone and correspondence on outstanding balances.
• Prepares accounts for turnover to collection agency.
• Answer inquiries from patients, insurance carriers, offices in a timely manner.
• Must be an expert in using the claims and billing system to its fullest capacity.
• Performs other duties as assigned by Manager or Assistant Manager.

• High School Diploma or equivalent required
• CPT and ICD-10 CM coding criteria and guidelines preferred
• Proficient in Microsoft Excel and Word
• EPIC experience preferred

• Minimum of 1-year direct experience in healthcare billing (office, hospital or physician practice) preferred
• Experience in collections industry preferred
• Knowledge of third-party payers required
• Must exhibit ethical and honest work habits
• Must be self-motivated, flexible, punctual, detail oriented, a logical thinker with good time management and excellent communications skills
• Must possess the ability to work under pressure and communicate with managers and directors about changes or concerns