Client Service Representative

Overview

Fairfax Animal Hospital in Falls Church, Virginia (a Washington, D.C. suburb) was the first animal hospital in Fairfax County when Dr. Jerry Goldfarb opened the doors in 1945. We continue to be award-winning and provide full-service animal care for companion animals, with recently added urgent care services. We offer mentorship from experienced veterinarians with interests in exotics, soft tissue surgery, wellness care, and basic orthopedic surgery.

We welcome both new and experienced veterinary professionals to join our team!

Full or Part-Time Customer Service Representative (CSR)

At Fairfax Animal Hospital, we practice excellent veterinary care in an inclusive, supportive, and engaging environment. We value respect, compassion, curiosity, and a healthy sense of humor as part of everyday life.

We’re looking for a Customer Service Representative to join our front desk team. This role is ideal for someone who is friendly, detail-oriented, and thrives in a fast-paced setting where no two days are the same.

• Greet clients and patients warmly and professionally — you’re the first impression, and it matters
• Schedule appointments and procedures accurately using ezyVet
• Keep the front desk and lobby clean, organized, and welcoming
• Assist clients with check-in and check-out, review invoices, and process payments
• Answer phones and respond to emails with clarity, empathy, and efficiency
• Help update and manage client records with attention to detail
• Work collaboratively with the team to ensure smooth daily operations
• Perform end-of-day reporting and payment reconciliation

• A kind, respectful communicator who’s confident and calm under pressure
• Strong organizational skills and a keen eye for detail
• Prior customer service experience — veterinary or medical is a plus
• Experience with ezyVet is helpful, but not required
• A professional appearance and demeanor (personality and individuality always welcome!)
• Someone who values diversity, inclusion, and being part of a truly supportive team

• Competitive compensation based on experience
• Full or part-time scheduling options
• Health insurance for eligible team members
• A collaborative, friendly work environment that supports growth and individuality
• A team that takes care of each other — and loves what we do

At Fairfax Animal Hospital, we take excellent patient care seriously — but not ourselves. You’ll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor.

We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work.

Fairfax Animal Hospital is an equal employment opportunity employer. We do not discriminate on the basis of protected status. This posting may include voluntary self-identification sections related to EEO, veterans, and disability status; completion of these sections is voluntary and will not affect hiring decisions.