Guest Advocate; Cashier or Front of Store Attendant​/Cart Attendant; T1431

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1431)

Join to apply for the Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1431) role at Target
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Starting Hourly Rate / Salario por Hora Inicial: $17.00 USD per hour

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

Role skills and day-to-day expectations

• Communicating and interacting with guests to build a welcoming guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, a typical day will include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by greeting guests as you complete daily tasks
• Engage with guests to help solve their specific needs
• Make the guest aware of current promos, store activities and events
• Be knowledgeable about tools, products, and services available in the total store to solve issues and improve guest experience
• Thank guests and acknowledge their choice to shop at Target
• Know and speak to the benefits of Target Loyalty programs and assist with application or sign-up as needed
• Scan and bag guest items efficiently, accurately and in compliance with safety standards and company practices
• Work efficiently to minimize guest wait time while maintaining service and accuracy
• Explain and demonstrate features in the Target App, including Wallet
• Be familiar with Order Pick-Up, Drive Up and online ordering; assist guests with enrollment and use
• Handle returns per policy; collaborate with leadership to resolve guest needs
• Maintain a clean, organized workspace; manage unpurchased items and store equipment
• Stock supplies during store hours while being available to guests
• Demonstrate a culture of ethical conduct, safety and compliance
• Work safely; comply with safety policies and training; report hazards
• Support guest services such as order pick up (OPU), Drive-Up (DU) orders and DU returns with compliance to laws
• All other duties based on business needs

What we are looking for

• You enjoy interacting and helping others — including guests and fellow team members
• You thrive in a fast-moving, active role where teamwork, flexibility, and problem solving are key
• You are open to a flexible schedule with varying hours, days or shifts (including nights, weekends, holidays and peak times)

The Good News We have training to help you learn everything you need to know to be a Guest Advocate. Basic skills include:

• Effective communication and positive language focused on guests
• A welcoming and helpful attitude toward guests and team members
• Attention to detail while prioritizing tasks
• Willingness to educate guests about products and services
• Ability to use multiple devices and handheld scanners and operate technology as directed
• Ability to work independently and with a team
• Stay focused and composed in a fast-paced environment and handle multiple tasks within time frames

We are clear on a few basics we expect

• Accurately handle checkout operations, transactions, and support cash office operations as needed
• Scan, handle and move merchandise safely; lifting up to 10 pounds frequently and up to 44 pounds occasionally
• Flexible schedule (nights, weekends, holidays); reliable and prompt attendance
• Ability to remain mobile for the duration of a shift
• Work in varying…