HSM Direct Analyst

Overview

What will I be doing?

As an Analyst, Procurement, you will be part of the HSM Inside Sales team. You will have progressive exposure and active participation within the full spectrum of quote and order management.

More specifically, you will:

• Respond to customer quote requests, issue supplier RFQs, place and track orders from issuance through delivery.
• Work closely with the HSMx Service Desk, who will pass along appropriate inquiries for case resolution, ranging from quote requests to warranty investigations.
• Provide Accounts Payable with the required information to ensure billing accuracy and payment reconciliation to suppliers; partner closely with Accounts Receivable to ensure invoice accuracy.
• Place orders with the appropriate supplier using the People Soft purchasing program while also researching product availability, pricing, specifications, and product usage requirements or recommendations.
• Ensure the accuracy and completeness of active purchase orders, including the latest terms and conditions in compliance with applicable agreements and regulations.
• Collaborate with strategic sourcing managers and brand managers regarding product specifications and standards; maintain accurate specifications by hotel brand.
• Establish case per order in Salesforce and accurately detail all interactions between the team and the customer. This includes detailing order acknowledgment, property follow-up, and phases throughout the order process.

Key attributes and skills essential to success in this role include:

• A strong customer-first mindset and commitment to service excellence.
• A commitment to learning, quickly gaining familiarity with
  *** and HSM programs, tools, and initiatives.
• Ability to work across the enterprise with a high degree of diplomacy and collaboration.
• Exceptional communication skills — both written and verbal — with the ability to deliver clear, confident, and professional support.
• Strong problem-solving and resolution skills.
• Ability to perform well under pressure and effectively balance multiple tasks
• Strong project/time management and organizational skills

To fulfill this role successfully, you should demonstrate the following minimum qualifications
:

• One (1) year of customer service-related experience or
• One (1) year of hospitality and/or supply chain related experience
• BA/BS Bachelor’s Degree
• Proficiency with Excel

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Two (2) years collaborating with suppliers/vendors and properties and/or customers
• One (1) year of experience purchasing supplies/equipment for the hospitality industry or similar
• BA/BS Bachelor’s Degree in hospitality or supply management
• Experience with Auto Quotes and/or People Soft.