Sales Operation Specialist

Location: Falls Church, VA (on-site in office, with partial telework flexibility)

Job Type: Full-time, Permanent

Pay: $50,000.00 – $65,000.00

We’re seeking a Sales Operation Specialist who can streamline processes, manage renewals and invoicing, and ensure our customers receive top‑tier service. In this role, you’ll work closely with both clients and internal teams to drive efficiency, maintain accurate records, and support revenue growth. If you thrive in a fast‑paced environment, enjoy problem‑solving, and want to make a meaningful impact on both customers and the business, we’d love to have you apply.

Biz Flow is seeking a Sales Operation Specialist to join our growing team located in Falls Church, Virginia. This individual will be expected to proactively lead on major work items, including those summarized below.

• Manage the entire license and maintenance renewal process for customers.
• Create and issue invoices for license renewal and services.
• Gather and prepare data for invoices.
• Follow up with customers for collections.
• Maintain records of customers and maintenance contracts.
• Interact with customers for renewal of maintenance contracts.
• Maintain a professional and customer‑service‑oriented environment to promote sales of product licenses.
• Manage weekly reporting, including customer‑side requirements and reports for the executive team.
• Support project/professional services including timesheet and charge code management, expense reporting, monthly financials.
• Coordinate with the sales team on new sales activities.
• Support administrative tasks as needed.
• Demonstrate attention to detail and organizational skills.
• Demonstrate clear and professional written and oral communication skills.
• Identify and resolve problems in a timely manner, meet deadlines, and develop alternative solutions.
• Interact effectively with all levels of management and other employees.

• Prior sales administrative experience is preferred, but not required.
• Maintenance renewal experience is preferred, but not required.
• Invoicing experience is preferred, but not required.
• Demonstrate attention to detail and organizational skills.
• Demonstrate clear and professional written and oral communication skills.
• Microsoft Office, especially Excel skill.
• Quickly learn new software and applications.

• Able to pass a standard background check.

Biz Flow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.