Senior Director, Operations

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Sr Director, Operations is responsible for all operational activities within the facility. More specifically, this position is directly responsible for all Cultivation, Processing, Laboratory, Extraction, Food and Beverage Production, Packaging, Order Fulfillment, Engineering, Maintenance, Materials Management, and Logistics at the site. The Sr Director, Operations ensures standardization of all departments to the corporate center of excellence (COE) initiatives, drives consistent delivery of finished products for our customers through key metrics such as schedule adherence and cycle time, and promotes a culture of continuous improvement where employees and staff are empowered to elicit changes improving the company’s bottom line.

This position will report directly to the Vice President, Operations.

• Accountable for P&L performance for the facilities.
• Improves efficiency of operations by driving key KPIs cross-functionally such as:
  • Schedule Adherence
  • Cycle Time
  • % Yield across the different departments
  • Dispensary Acceptance Rate
  • Inventory Days on Hand (DOH)
• Lead operational management teams, including site directors, by making data driven decisions that maximize Cresco’s shareholder value through support of financial latest estimates (LE), ensuring compliance to the corporate COE initiatives, and driving cross‑departmental efficiencies.
• Partners with corporate counterparts in Quality, Security, Safety, HR, and Compliance to ensure facilities are maintained to state regulatory, OSHA, and Cresco quality and HR standards.
• Evaluates and implements new strategies to improve the efficiencies between Operations/Supply Chain, Sales, IT, Accounting and HR.
• Manages the overall welfare of the team through training, coaching, and leading by example:
  • Address company policy violations and work in conjunction with HR and direct managers to administer disciplinary action.
  • Approve/deny internal costs and reimbursements; i.e. employee engagement and development, lunches, etc.
  • Actively seeks out opportunities to train employees on new technology/industry trends.

• Associates or Bachelors Degree in Operations, Supply Chain, Business Management, or related field;
  Master’s degree, a plus.
• 8+ years in Operations Management with experience running large cross‑functional organizations with production totaling over $100MM annually.
• Excellent written and verbal communication skills.
• Ability to manage cross‑functional stakeholders and.
• Experience managing unionized facilities, a plus.
• Demonstrated experience in a warehouse setting, production line environment, GMP/SQF/OSHA/ISO preferred; cannabis industry experience a…