IT Operations & Support Specialist

The JRI IT Department is seeking an IT Operations & Support Specialist. The JRI IT Department supports 2800+ users in 90+ locations across Massachusetts, Rhode Island, and Connecticut. JRI recognizes that a knowledgeable, well-skilled staff is essential to the high-quality programs and ensuring effective client outcomes.

The pay range for this position is $50,000 to $55,000 per year. The listed range reflects what we reasonably and in good faith expect to pay for this role at the time of posting the position. The actual compensation an employee is offered may vary based on several factors such as experience, education, licensure, certifications and qualifications. This range may be modified in the future.

• Device Lifecycle:
  Receive, activate, and configure iPhones; install MDM (Intune), track inventory, and ship devices to users.
• Account Administration:
  Analyze and reconcile cellular accounts; code charges to departments and prepare invoices for processing.
• Reporting & Procurement:
  Generate monthly cellular usage/asset reports for management; facilitate hardware and software orders and track deliveries.

• Helpdesk:
  Resolve Level I issues for desktops, laptops, mobile devices, and printers (Windows, iOS, Chrome
  
  OS) via the iSupport ticketing system promptly. Escalate complex issues as needed.
• Infrastructure Support:
  Assist with technology rollouts, software upgrades and continuous improvement initiatives.

• Regional Travel:
  Provide on-site support at locations across MA, CT, and RI as needed.
• Collaboration:
  
  Communicate clearly with end users and IT staff; participate in department meetings and perform other duties as assigned by leadership.

• Be who you are! JRI is committed to creating a workplace built on respect, collaboration, and opportunity, where every employee is valued and supported in making a meaningful impact.
• We offer a $2,000 bilingual bonus to new hires who speak a second language other than English!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

• Must be at least 21 years old.
• Bachelor’s or Associate’s degree in Computer Science, IT, or Business preferred.
• 3+ years in IT support or office administration with increasing responsibility.
• Analytical
  
  Skills:
  
  Strong troubleshooting, inventory management, and financial reconciliation.
• Technical
  
  Skills:
  
  MDM (Intune/Apple Business Manager), Windows 10/11, Microsoft 365 (Teams/One Drive), and Google Workspace.
• Exceptional office organization skills.
• Attention to detail, willingness to learn, adaptability, and the ability to remain focused on repetitive tasks are essential.
• Knowledge of, or experience in Telecommunications, Customer Service Help Desk, and/or Information Technology environments is required.
• Must pass a CORI background check; valid driver’s license and reliable vehicle required for regional travel.

At JRI, we are committed to fostering a workplace where every team member feels valued and respected. We believe that a culture built on mutual respect, collaboration, and opportunity allows our staff to thrive and do their best work. By supporting one another and recognizing each person's contributions, we create an environment where people can grow, develop their skills, and make a meaningful impact in the communities we serve.

JRI is an equal opportunity employer.