Patient Access Intake Rep; Revenue Cycle Spec Front-End

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission – it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not‑for‑profit, charitable health system with multiple hospitals, clinics, and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world‑class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Patient Access Intake Rep (Revenue Cycle Spec Front-End).

• 900 new hire sign‑on bonus for this position (rehires after more than 1 year also eligible).
• Hours:
  
  24 hrs.
• Shift: Day/Evening shift – 7:00 am‑3:30 pm, 3:00 pm‑11:30 pm, 11:15 pm‑7:15 am, 11:00 am‑7:30 pm with weekend and holiday rotation.
• Location:
  
  Charlton Memorial Hospital – Fall River, MA.

• A culture of well‑being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve.
• Competitive pay and comprehensive benefits package.
• Generous earned time‑off package**.
• Employee wellbeing program.
• 403B retirement plan with company match.
• Tuition assistance / federal loan forgiveness programs.
• Professional growth opportunities and customized leadership training.
• Available to regular status employees scheduled to work a minimum of 24 hrs.

Southcoast Health is an Equal Opportunity Employer.

Under the general supervision of the Team Leader, the Front‑End Revenue Cycle Specialist handles patient registration, insurance verification, pre‑registration, and point‑of‑service collections. They ensure accurate patient data and educate patients on financial responsibilities. Additional responsibilities include financial counseling referrals, Medicare compliance (IM and MOON forms), valuables management, and morgue coordination. The role also involves customer service, regulatory compliance, and collaboration with clinical and revenue cycle teams.

This position is required to provide on‑site coverage at public arrival desks and the Emergency Department.

• Completion of four years of high school plus additional courses or training required; associate’s degree preferred.
• Medical terminology certificate preferred.
• Demonstrated excellent communication and interpersonal skills.
• Strong computer skills, including medical‑based programs.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years of related health‑care experience, including working with third‑party payers preferred.
• CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) encouraged.
• Must be fully vaccinated against seasonal influenza and COVID‑19, or be exempt with a written statement upon hiring.

Pay rate will be determined based on level of experience.

USD $17.86 – $28.76 per hour.

Weekend and holiday rotation.