Protective Services Support Coordinator

Protective Services Support Coordinator $31.44/hour

Position Summary: This position is a supportive role on the Protective Services Team responsible for providing resources and assistance to older at-risk adults within the Protective Services Department. This includes aiding the Protective Services Workers with follow up calls, conducting interviews with collateral contacts and assisting with home visits for the ongoing cases as needed. This position is also responsible for the daily administrative tasks for the department.

Principal Responsibilities:

Call and/or meet with older adults to provide resource information, assist in completing applications for benefits, housing, and other services.

• Assist the PSWs with making follow up calls to older adults, collaterals, and community partners.
• Provide phone coverage for the Protective Services Team on a rotating basis.
• Assist with mailing, printing, and faxing of highly confidential information as well as other daily administrative tasks.
• Accompany PSWs on visits as needed and/or complete visits for the ongoing cases.
• Attend Protective Services Team meetings
• Participate in trainings and webinars
• Documents phone calls, in person contacts, and all activity in accordance with AGE and agency requirements.

Qualifications:

Education and Experience:

Bachelor's degree in human services or a related discipline.

Experience with case management and/or crisis intervention services preferred.

Special Skills/Knowledge:

Excellent oral and written communication skills; with the ability to work collaboratively across departments.

• Excellent customer service skills
• Ability to effectively relate to a wide variety of personalities.
• Ability to multi-task and work in a fast-paced, high volume work environment.
• Strong organizational and time management skills
• Intermediate computer skills-proficient with typing, experience with Microsoft Word and Excel.
• Ability to operate office equipment, including fax, copier, and printer.
• Knowledge of community resources.
• Ability to work under pressure, with multiple interruptions and meet deadlines.
• Valid driver's license and reliable transportation required.

This job description is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment. EOE/M/F/D/V