Analyst , Operations

Purpose

The Analyst – System Protection, who reports directly to the Senior Manger, Planning, Compliance & Capital, is responsible for supporting a large‑scale capital program by coordinating contractor invoicing, verifying work completion, and maintaining accurate records across construction, engineering, operations, and maintenance activities. This position ensures financial accuracy, regulatory compliance, and effective communication between field supervisors, engineering teams, and administrative functions.

Performs analytical work of moderate complexity in support of work order closure and completeness. The Analyst will work with the Senior Manger to identify completed jobs ready for closure, ensure completion of work, completeness of documents, and system(s) accuracy prior to closure. The Analyst will work with Finance to ensure all associated costs have been accurately assigned to the work order prior to closure in the Work Order Management System.

This position may also provide periodic reporting and related support to Operations, Engineering, Sales, and Finance.

• Collaborate successfully as part of a team with co‑workers, including but not limited to Operations, Engineering, Sales, and Finance
• Contractor Invoice Management; receive, review and process contractor invoices with 100% accuracy; confirm work performed with field supervisors to validate accuracy prior to payment
• Create and maintain Service Entry Sheets (SES) to support the invoice matching and approval process; ensure alignment between invoices, SES documentation, and scope of work
• Proficient in the current Work Order Management System creating, completing, closing, and cancelling work orders as required. Generating reports that support Company analysis of goal achievement
• Maintain detailed logs to support accurate billing and cost reporting; ensure all associated costs have been accurately assigned to the work order prior to closure in the Work Order Management System.
• Ensure completion of work, completeness of documents, and system(s) accuracy, prior to work order closure. Review and analyze data for reporting purposes meeting requirements of various groups
• Compile and maintain documentation and mapping support to help prevent third‑party (2nd party) damages during construction and excavation activities
• Gather and prepare paper and digital main and service records required for capital projects
• Assist engineering teams with preparing and submitting permitting applications for capital and operational work
• Coordinate payment of permit fees and maintain organized records for compliance and audit readiness
• Maintains and catalogues compliance files related to customer field service activities. Analyze data providing details to various departments (Operations, Engineering, Finance, Sales)
• Comply, verify and reconcile daily police detail slips for traffic control associated with construction, operations, maintenance and new business projects

Excellent communication (written and verbal) and organizational skills are required. Must possess the ability to quickly assimilate data from a variety of sources; formulate and execute action plans during periods of stress. Strong knowledge of Excel, Word. Experience in Gas or Electric operations and a general understanding of gas & electric distribution is preferred; including the ability to read and understand GIS/System Maps.

This position may require extended work hours, weekend schedules, and holiday as required by ongoing operations.

The Pay Range for this role is $59,000 - $89,000 annually. It is typical for starting pay to be in the midpoint of the range.

• Collaborative environment with a genuine flexible working policy
• 401k Plan with matching
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.