PSL Housing Officer

Overview

Salary: £40,107.00 to £45,927.00 per annum (dependent on skills and experience)

Contractual hours: 37.5 per week

Basis: Full Time

Region: C-urb

Contract Type: Permanent

Job category/type: Private Sector Leasing

Date posted: 22/01/2026

Job reference: CUPHOJAN
26

PSL Housing Officer: Due to business requirements & nature of the contract we have with Edinburgh Council, the role is based at Links Edinburgh Office.

Location notes: This role is based at Links Edinburgh office.

Hours:

37.5 hours per week, Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4pm. Potential late working to 7.30pm on a rota basis is required.

C~urb PSL, part of Link Group, is looking for an Edinburgh-based Housing Officer to deliver a professional tenancy management service to customers. Reporting to the Tenancy Services Supervisor, the role involves tenancy sign-ups, regular visits and signposting for support or money advice, making housing benefit claims and handling arrears, reporting repairs, managing tenancy breaches, and bringing tenancies to an end. The role sits within a wider team of Housing Officers within the Private Sector Leasing (PSL) Service provided by Link on behalf of the City of Edinburgh Council.

Properties are leased from private landlords to the City of Edinburgh Council and let to households facing homelessness on a Short Scottish Secure Tenancy as intermediate temporary accommodation.

As PSL Housing Officer, you will ideally have an SCQF Level 6 qualification or equivalent housing or lettings experience. You will be self-motivated to work as a lone worker and as part of a team with a commitment to excellent customer service. Excellent verbal and written communication skills are essential, as are organisational skills, attention to detail, adaptability, problem solving and time management skills.

You will need an awareness of housing benefit and wider welfare benefit issues although training will be provided. You will have experience of following procedures and of using a range of IT packages. This role requires a full driving licence and access to a car for work.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’s values:
Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency. For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities. As a C~urb PSL employee, you’ll likely benefit from the following:

• Competitive salary, reviewed annually, with opportunities for annual performance-related salary increases and discretionary non-consolidated pay awards (subject to scheme terms)
• 35 days holiday per year (inclusive of public holidays) pro rata, plus an additional 1 day pro rata after 1 year of service up to a maximum of 40 days per year
• Option to buy and sell holiday days
• Enhanced company sick and family-friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched employer contributions and salary exchange options
• Access to an Electric vehicle leasing scheme (terms apply)
• Life assurance scheme providing death in service benefits
• Healthcare cash plan for employees and dependents to support health and wellbeing, plus discounts on shopping and services
• Employee assistance programme for employees and their immediate household dependants
• Annual flu vaccination
• Access to a savings and borrowing scheme
• Cycle to work scheme
• Travel season/travel ticket loan and more

For a full list of benefits available to employees, please see the following link:

You will work…