Associates - Retail & Admissions

Salary: £12.60 per hour (£13.45 from 01/04/26)

Closing Date: 06/02/2026

Department: Destinations

Location: Falkirk

Hours Per Week: Various

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Scottish Canals is looking for Destination Associates – Retail & Admissions at the Falkirk Wheel for the Spring to Autumn 2026 season.

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us throughout the season. Our pace, personality and people make us one of Scotland’s top visitor attractions.

If you’re interested in tourism, travel, events, food & drink, boating and outdoor activities, then this could be the perfect opportunity for you. We have casual contracts available with a degree of flexibility around working patterns and hours.

From welcoming thousands of UK and international visitors, to supplying information, serving customers and spending time both in and outdoors, our associates enjoy a wide range of fun and exciting responsibilities.

You will assist customers with purchases, keep our attractions looking their best and help to ensure our visitors have a 5-star trip to remember.

Full uniform and training will be provided.

• Welcome, engage and inform our customers to exceed expectations.
• Describe and sell our products and services.
• Assist with receiving, pricing, and distributing stock supplies.
• Receive and process customer payments.
• Clean and tidy public areas.
• Move and replenish stock.
• Assist in other departments of the business when requested.

• Excellent interpersonal skills and communication skills.
• A real enjoyment for dealing with and helping the public.
• A confident, friendly, welcoming, helpful, engaging nature.
• The ability to deliver a professional service to customers.
• The drive to work across various disciplines (gift shop, tourism, events, etc.).
• Good time management and organisational skills.
• The ability to work well under pressure.
• A sense of initiative with the ability to work effectively as part of a team.
• A flexible approach to the role and willingness to learn.

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour changing to £13.45 from 1 April 2026. You will work on a rota which may include weekends and bank holidays.

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