2nd Line IT Support Engineer Hybrid

2nd Line IT Support Engineer – Falkirk – Hybrid – £40,000

A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment.

Please note – hybrid working is offered – 2 days per week in the office and 3 at home.

• Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
• Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365
• Completing ad hoc project work such as device builds, IT onboarding and application deployment

• Windows 10 and Windows 11
• Microsoft Office applications both desktop and M365 deployed:
  Word, Excel, Teams, Outlook, Share Point
• Mobile device (including via MDM) mostly Android and laptop estates
• VPN
• Good understanding of security good practices
• Good documentation skills

The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.

The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.