Customer Service​/HelpDesk Associates, Customer Service Rep

Salary: £12.60 per hour, increasing to £13.45 from 1st April

Location:

Falkirk Wheel

Scottish Canals is looking for Destination Associates at The Falkirk Wheel & Horse Box. We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2026 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

From welcoming thousands of international visitors, serving customers and spending time both in and outdoors, our Destination Associates enjoy a wide range of fun and exciting responsibilities.

You will be integral to our customers having a 5-star experience to remember. The role will involve customer service, cash handling, barista coffee service and the preparation of food. Ensuring pride in the cleanliness and surroundings you will work in. You must be flexible to work in our various outlets including Airstream, ice cream area and coffee pods and with a personal and engaging attitude, precision for café and food displays and ensuring our customers are informed and enlightened by your professional and informative attitude.

Full uniform and training will be provided.

We have a variety of roles available in the following teams:

• Trip Boats
• Retail & Admissions
• Food & Beverage
• Activities & Events
• Hire Boats
• Housekeeping

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour, increasing to £13.45 from 1st April. You will work on a rota which may include weekends and bank holidays.