Customer Service Specialist ; Revenue TAX Specialist

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring one (1) Customer Service Specialist I (Revenue Tax Specialist I) for our Taxpayer Assistance Division in Fairview Heights, IL. The successful candidate will assist Illinois individual and business taxpayers in-person by utilizing your previous training on a variety of Illinois tax laws and tax operating software.

This position is an in-series title with a promotion after three years to the title of Revenue Tax Specialist II. If you have desire to assist the taxpayers of Illinois and receive gratitude for your service to them, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

• Under general supervision, reviews, analyzes and adjusts routine and highly technical original and amended tax returns, schedules, and supporting documentation.
• Reviews and performs research on various source documents in providing information, guidance and assistance to Illinois and out-of-state taxpayers and/or their representatives, in writing and orally of a routine and priority nature, relating to the various taxes administered by IDOR in addition to interpretation of the Illinois Business Registration, and Electronic Filing Application rules and regulations.
• Performs research necessary to resolve discrepancies or deficiencies.
• Confers with and initiates correspondence to taxpayers and/or their representatives on status of accounts and to determine the nature of inquiries, problems or complaints.
• Assigned throughout the Customer Service Bureau to assist in higher level tax related duties as required.
• Approves or denies progressively difficult reasonable cause requests based on procedural and statutory guidelines.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

• Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, table, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration.

In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their…