Member Services Assistant; REC

Part-Time Member Services Assistant (The REC)

Under the direction of the Office Manager, The Member - Services Assistant is responsible for assisting in the administrative duties of the front desk operations. Additionally, the Member - Services Assistant is the point of reference for all cancellations, accounts receivables and birthday party confirmations.

• Acts as a representative of the Fairview Heights Recreation Complex in the community and maintains a professional image
• Provides outstanding and results-driven customer service; greet members as they enter the facility and scan membership
• Assists staff with member issues such as: member follow ups including in-person, phone follow-ups and e-mail follow-ups
• Assists in managing membership cancellations
• Acts with a sense of urgency and responds in a timely manner to complaints, questions, and inquiries from members and the public in regard to the Recreation Complex's services
• Performs opening and closing register and front desk procedures in an efficient, accurate, and timely manner
• Assists Management in coaching member services staff and oversight of the tasks assigned to the front desk staff
• Supports and leads the daily operations of the membership services team; takes leadership in the goals and action plans set by the Management Team for membership development and retention
• Disseminates information about programs, special events, memberships, policies, and procedures in a courteous and effective manner in person, through social media, in e‑mail, and via telephone
• Processes the sale of memberships and issues , point of sale items, and program registration; primarily responsible for registration and organization of party rentals for Clip 'n Climb, the gymnasium, and pool
• Maintains front desk work areas in a clean and organized manner
• Promotes and informs members of new and existing programs in coordination with management staff to promote increased enrollment and participation in all aspects and programs of the Recreation Complex
• Conducts knowledgeable and informative tours of the Recreation Complex
• Compiles membership program and sales statistics as requested by management staff
• Maintains regular, timely attendance on an ongoing basis
• Attends trainings, meetings, and seminars on an ongoing basis to stay up to date on current developments and standards in the marketing and recreation industry
• Assist the Management Staff as necessary in planning and executing events and day‑to‑day operations of the Recreation Complex
• Administers first aid and emergency procedures as needed
• Other duties as assigned by the Management Staff and/or his/her designee

• High school diploma or equivalent required; college coursework in related field preferred
• One (1) year customer service experience required; six (6) months paid experience in a recreational facility setting highly preferred
• CPR, First Aid, and AED Certified, or the ability to become certified within one (1) month of hire
• Valid Driver's License

• Results-driven and motivational work style, high degree of initiative
• Salesmanship and the ability to inspire and motivate prospective members
• Confidence in proposing new and innovative ideas to management
• Excellent oral and written communication skills, including the ability to demonstrate a friendly, enthusiastic, and positive attitude
• Ability to accurately count and handle large sums of money
• Accurate, professional English writing and public speaking skills
• Ability to function effectively under stress related factors consistent with this position; inform management of conflict and issues in a timely and appropriate manner
• Knowledge of common office equipment, such as the use of a phone, printer, copy and fax machine, scanning equipment and software, and the ability to learn and adapt to new equipment
• Ability to write reports and correspondence without grammatical or typographical errors
• Ability to organize, keep accurate records, and prioritize multiple tasks
• Knowledge of online social media tools and skillful use of various social media platforms, including Facebook, Twitter, Instagram, blogs, etc
• Ability to…