Associate Team Leader

Overview

Associate Team Leader role at H&R Block. Join to apply for the position and help provide an exceptional client experience during tax season.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Coordinate daily activities to ensure tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
• Lead daily huddles and communicate essential information to office associates.
• Serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as necessary to the Multi-Unit Team Leader and District General Manager.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

• We invest in our people by supporting their total well-being with benefits that address health, wellbeing, and financial wellness needs.
• Employee Assistance Program with Health Advocate and wellbeing programs.
• Neurodiversity and caregiver support, discounts on everyday items, and eligibility-based benefits like Medical Coverage, 401k, and Employee Stock Purchase Plan.

H&R Block is committed to a connected culture where trust, care, and collaboration help everyone belong. You will be part of an environment recognized on Best Companies lists and surrounded by colleagues who support each other’s growth. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Location:

Fairmont, WV | Salary: $50,000.00–$60,000.00