Patient Services Advisor

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Community Focused. Care Driven.
Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission – it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not‑for‑profit, charitable health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island. Nestled in local communities, it provides inclusive, ethical workplaces where highly skilled caregivers offer world‑class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

• $1,500 new‑hire sign‑on bonus for this position. Rehires after more than one year are also eligible.*

• 40 hours per week
• Day shift, 8:30 am – 5:00 pm
• Location:
  
  Southcoast Business Center – Fairhaven, MA

• A culture of well‑being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training
• Eligibility for regular status employees scheduled to work a minimum of 24 hours

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Manager, Team Leader, or designee. Tasks include coordinating, scheduling, and completing registration for ambulatory outpatient visits for assigned department(s). Responsibilities include collecting patient demographic and insurance information, verifying and communicating any patient liabilities, and collecting clinical information in response to scheduling questions. The Advisor will explain patient preparation requirements and coordinate with clinical departments regarding protocols and modifications.

The Advisor may also be expected to answer non‑scheduling requests or transfer patients to the appropriate department.

• Completion of four years of high school or GED.
• Associate’s degree in a related field or equivalent education and experience is preferred.
• Previous call‑center experience is preferred.
• Strong computer skills required; must type at least 35 WPM.
• Previous experience with electronic health records is preferred.
• Very good organizational skills required.
• Ability to listen and document simultaneously is required.
• Ability to utilize call‑center telephone systems, multi‑task, and work both independently and as part of a team is required.
• Strong verbal and written communication skills and genuine service‑orientation required.
• Must be fully vaccinated against seasonal influenza and COVID‑19, or be exempt by signing a statement certifying exemption upon hire.

Pay rate will be determined based on level of experience.

USD $17.86 – $28.76 per hour.

Entry level

Full‑time

Other

Hospitals and Health Care

* See terms and conditions for the sign‑on bonus.

** Earned Time Off benefits detailed upon hire.