Information Technology Specialist

Job Summary

We are looking for a proactive and customer-focused IT Specialist to provide technical assistance and support to our internal users. As an IT Specialist, you work with the helpdesk and end-users to troubleshoot hardware, software, and networking issues. The role requires excellent communication skills and the ability to handle a variety of technical problems. You will collaborate with other IT professionals to ensure efficient problem resolution and system functionality.

• Technical Support:
  Respond to support tickets, emails, and phone calls to troubleshoot hardware and software issues for employees.
• Incident Management:
  Diagnose, document, and resolve technical issues in a timely manner while escalating complex problems to senior IT staff as needed.
• Hardware Setup:
  Assist in setting up computers, printers, and other peripheral devices for new employees or system upgrades.
• Software Installation:
  Install, configure, and update software applications and operating systems.
• Network Support:
  Troubleshoot network connectivity issues, including wired and wireless connections.
• Documentation:
  Maintain detailed logs of issues, resolutions, and actions taken in the ticketing system.
• User Training:
  Provide guidance and training to users on the efficient use of IT systems, software, and security best practices.
• System Monitoring:
  Monitor system performance and security alerts to prevent potential problems.
• Asset Management:
  Track IT equipment inventory, ensuring proper documentation and asset tagging.
• Backup and Restore:
  Assist with data backup processes and support disaster recovery planning.

• Education:
  
  Associate s degree in information technology, Computer Science, or a related field (bachelor’s degree preferred).
• Experience:
  
  1-3 years of experience in an IT support or help desk role.
• Technical
  
  Skills:
  • Proficiency with Microsoft Windows.
  • Hands-on experience with Microsoft Office, basic Android, and remote desktop tools.
  • Knowledge of networking fundamentals (e.g., DNS, DHCP, TCP/IP).
  • Basic troubleshooting of hardware devices, printers, and peripherals.
  • Familiarity with ticketing systems and help desk software.
• Soft Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work under pressure and manage multiple issues simultaneously.
  • Friendly and approachable demeanor with strong customer service skills.
• Preferred Qualifications:
  • CompTIA A+ or Network+ certification.
  • Experience with Active Directory.
  • Familiarity with basic network troubleshooting
  • Knowledge of ITIL or other service management frameworks.