Senior Technician, Quality Assurance

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Senior Technician, Quality Assurance, you will be responsible on proper maintenance and adjustments on all products both QA testing and inhouse. You will investigate and solve all problems/mal functions that occur with the final product. In addition, you will control company assets such as tools and equipment used in your job responsibilities.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

• To report all problems, malfunctions, and inconsistencies with a product.
• To maintain accurate data such as parts installment, adjustments, and copy samples.
• To follow certain procedures and guidelines when testing our products.
• To prepare a product for resale or market upon request.
• To organize and coordinate your job area for proper working conditions.
• To assist in controlling inventory on all parts, supplies, and shipping material.
• To assist in assembling modification part kits for updating and supporting field machine levels.
• To perform software testing on all products and keep accurate records of results.

• Should have technical college training in the field of electronics.
• Should have some field experience in electronics or mechanics.
• Technical experience with Microsoft Windows operating systems and products.
• This position is on-site.

• To analyze and report problems that occur with our products in our Jira system.

The typical pay range for this role is $73,000 -$91,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change.

Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.