Market Manager

Overview

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are a relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

Valley is driven by an ambition that goes beyond a job: we help you turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. This includes all associates as well as our clients.

• Accountable for the growth and profitability of their branch(es). Improves revenues and manages expenses; creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business.
• Overall responsibility for the financial and operational performance of their branches.
• Interviewing, hiring, performance evaluation, and disciplinary action for staff within the branches.
• Develops staff for career opportunities; manages performance and development to foster high performance, teamwork, and positive morale.
• Develops market intelligence, communicates, and drives strategic direction and product mix within the market they manage.
• Manages and enhances client relationships through coaching and mentoring staff.
• Oversees ABMs to ensure branch operations meet cash control, auditing, and compliance requirements.
• Builds new and expands existing customer relationships through a consultative approach aimed at growing the deposit base, increasing product utilization, and generating revenue within the market.
• Ensures retail offices comply with regulatory requirements related to retail operations and new accounts.
• Ensures staff completes Learning Management System training and attends classes developed by Learning & Development to fulfill position requirements.
• Ensures staff compliance with policies, practices, and procedures including branch safety; reports unsafe activities to Divisional Head and Human Resources.
• Manages escalation of customer service problems and requests, proactively seeking answers and solutions and following up to ensure needs are met.
• Directs a proactive approach to customer satisfaction and retention. Listens to and understands internal and external customer needs; interacts positively with customers and co-workers.
• Represents the bank in the community and participates in community activities as appropriate.
• Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
• May provide divisional sales/leadership support in the absence of divisional or special divisional initiatives.

• Ability to prioritize, organize, delegate, and follow up on assignments.
• Ability to manage multiple branches and remote staff.
• Ability to effectively present information in one-on-one and small group situations.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to customers and resolve complex issues.
• Enthusiastic with the ability to listen to customer concerns and offer innovative solutions while balancing customer satisfaction with bank exposure to loss or fraud.
• Proficient computer skills.
• Self-driven with a positive outlook; demonstrates confidence, tact, patience, and diplomacy when dealing with customers.

• High School diploma or GED and minimum of 5 years related managerial experience with knowledge of branch operations and demonstrated sales and customer service skills.
• Bachelor's degree with concentration in accounting, business, finance, economics or related field; knowledge of complex commercial bank branch experience is preferred.
• FIS/IBS (Integrated Banking Solutions) preferred.