Client Support

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions.

If you are looking to break into the IT industry this may be a great opportunity for you.

We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

Our company is seeking a passionate and motivated Client Support individual who is highly experienced in delivering exceptional customer service to our valued customers. The ideal candidate will have extensive knowledge of our product line and the ability to quickly determine the best solution to meet customers’ needs. The successful individual will help build relationships with both existing and potential customers while implementing programs that are mutually beneficial to the company and its customers.

This Client Support role is responsible for coordinating, scheduling, and routing service tickets to the appropriate technical resources to ensure timely resolution and SLA compliance. This role acts as the central coordination point between customers, technicians, and internal teams, ensuring work is assigned efficiently, communicated clearly, and executed smoothly.

• Monitor incoming service requests via phone, email, and ticketing system
• Categorize, prioritize, and route tickets based on urgency and impact
• Schedule onsite visits and coordinate customer availability
• Adjust schedules in real time to handle urgent or high-priority issues
• Monitor ticket queues and rebalance workloads during peak periods
• Serve as the primary liaison between technicians and customers
• Communicate scope changes, updates, and special instructions to technicians
• Track technician check-ins/check-outs for onsite work
• Ensure tickets are properly updated with notes, status changes, and time entries

• 3 years experience in an MSP, service desk, or technical coordination role
• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Ability to remain calm and effective under pressure
• Experience with PSA tools (Connect Wise, Service Now, or similar)

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

• 401(k) matching
• Cell phone reimbursement (depending on position)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Equal Employment Opportunity:
Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.