Client Success Manager

Client Success Manager

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions across Minnesota, Michigan, Kansas, Ohio, Florida, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, we deliver Fortune 500‑level IT support to small and medium‑sized businesses. We offer managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions.

This position is ideal for those looking to break into the IT industry.

• Respond to customer inquiries related to contracts, services, and account details
• Generate and interpret reports, including Scale Pad and Microsoft 365 license lists
• Assist customers in developing and managingplementing budgets
• Manage contract amendments and Microsoft license updates
• Support onboarding and off‑boarding processes for client accounts
• "$Address and resolve customer complaints across multiple service areas$"
• Process and manage quotes with revenue under $1,500
• Coordinate peripheral orders, PC replacements, and warranty/license renewals
• Support limited project duties, including deal registration and lead generation
• Investigate and resolve billing errors and technical disputes
• ?>
• Review invoices with customers and provide clear explanations
• Collaborate with internal teams to ensure billing accuracy
• Manage non‑standard accounts and ensure service delivery
• Maintain and grow accounts under $400 MRR
• Meet or exceed individual performance quotas within group targets

• Proven experience in customer service, account management, or technical support
• Strong understanding of IT services, licensing, and contract structures
• Excellent communication, organizational, and problem‑solving skills
• Ability to manage multiple priorities and maintain attention to detail
• Proficiency with CRM systems, ticketing platforms, and reporting tools

Job Type: Full‑time

Pay: $40,000 – $50,000 base pay annually, plus generous commission structure

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Equal Employment Opportunity:
Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age पहला, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

Seniority level:
Mid‑Senior level