Family Support Supervisor

and the job listing Expires on January 31, 2026

Salary Range: $45,992.00 To $54,902.00 Annually

JOB TITLE
: Family Support Supervisor
STATUS: Full Time

ORGANIZATION: Marillac St. Vincent Family Services

FLSA STATUS: Non-Exempt

DIVISION: Program and Services

DEPARTMENT: Support Services

DIRECT SUPERVISOR: Director of Family Strengthening & Community Engagement

Mission

As stewards of the Vincentian spirit, employees of Marillac St. Vincent Family Services are committed to strengthening and empowering those most in need to reach their greatest potential. We fulfill our mission through quality programs for children, teens, families, seniors and homeless.

Core Values

Our employees commit themselves as individuals to live out the core values of integrity, excellence, creativity, advocacy, respect, and empowerment in our daily work, as we serve the needs of others.

Integrity – Acting with transparency, humility, and honesty

Excellence – Providing quality care with compassion

Creativity – Being continuously resourceful and inventive

Advocacy – Supporting the cause of those who lack resources for a reasonable quality of life

Respect – Recognizing our own value and upholding the dignity and value of all people

Empowerment – Providing skills and resources to achieve full human development

Team Behaviors

• Versatility – Understanding and appreciating different and opposing perspectives on an issue; adapting one’s approach as the requirements of the situation change; an eagerness for positive action; self-control; active listening.
• A collaborative work model – Cooperatively working and sharing responsibility; contributing to the group effort; realizing a sense of commitment and ownership in the success of the organization’s goals.
• Mutual accountability – Holds others accountable with their roles; provides and receives feedback and takes constructive action.
• Participant/customer advocate – Identifies opportunities to improve quality of services; presents oneself professionally.
• Protects confidentiality & privacy – Respects and protects information about all staff and clients.

Summary:

Provides leadership for staff in the implementation of the Head Start Performance Standards, Illinois State Board of Education (ISBE), Chicago Public Schools (CPS) and Chicago Department of Family and Support Services (DFSS) policies as they relate to early childhood development & health services, and family & community partnerships. Collaborates and networks with service providers, maintains community linkages and develops service agreements.

Develops and maintains a comprehensive directory of community resources. Coordinates services with staff in other program content areas and assesses the quality of services provided on an on-going basis.

Responsibilities:

• Administers the Family Service program area for assigned program locations ensuring an integrated comprehensive system of services for children and families.
• Supervises and oversees work tasks and activities of Family Support Services (FSS) staff to ensure full delivery of integrated services to children and families, including implementing the agency’s personnel policies and practices. This includes hiring, appraisals, leaves, promotions, salary changes, terminations, and documentation of all personnel actions.
• Provides training, support and guidance to FSS staff to ensure high quality and timely services are provided to parents in compliance with Head Start Performance standards, The Head Start Parent, Family and Community Engagement (PFCE) framework, ISBE, CPS, DFSS and best practices in the field.
• Ensures active collaboration of FSS staff and services with Site Director and education; diverse learners; health;
  Intake & Admission, youth services and other content area staff.
• Establishes agreements with community providers in the areas of medical, dental, education, social, nutrition and homeless services and child welfare agencies. Maintains current knowledge of community and agency resources to provide information regarding the needs, concerns, and issues that parents may present.
• Maintains record-keeping and reporting systems including service area plan, schedules, timelines, and procedures…