Senior Coordinator, Catering Sales

Expires on January 25, 2026

Job Title: Senior (Sr.) Coordinator, Catering Sales

Location: [Your Location], Onsite

Department: Catering & Events

Reports to: (Sr.) Director, Catering Sales/(Sr.) Manager Catering Sales/ (Sr.) Assistant Manager, Catering Sales, General Manager/Assistant General Manager (Select One)

Number of Direct Reports: 0

Revenue Responsibility: $150,000+

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

The Sr. Coordinator, Event Sales is responsible for driving sales and revenue growth by promoting and selling the catering services. This role requires fundamental knowledge of catering sales strategies, building strong client relationships, and ensuring the successful execution of events. This position requires a dynamic individual with communication, negotiation, and organizational skills, dedicated to delivering exceptional client experiences.

Job Requirements

• Strong interpersonal and communication skills across all levels of an organization.
• Fundamental leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, analytical, and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Minimum 1 years catering sales, operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred.
• A minimum of 1 years of experience is required for this position; however, candidates with 2 or more years of experience will be given stronger consideration.
• Working knowledge of Tripleseat is a plus.
• All education backgrounds eligible, must be 18 or older.

• Negotiate catering contracts and secure signed agreements to align with company policies.
• Accompany venue sales team on site tours and conduct menu tastings to showcase event capabilities.
• Develop and implement strategies to sell, and upsell, catering services to new and returning clients.
• Plan and upsell functions with clients, including space requirements, times, equipment, menus, themes, and decorations.
• Respond to client requests promptly and ensure client satisfaction.
• Develop seasonal promotions or packages to increase sales.

• Prepare and manage catering contracts, Banquet Event Orders (BEOs), diagrams, and other necessary documents.
• Maintain strong, positive relationships with internal and external clients to encourage repeat business.
• Proactively and transparently communicate with clients throughout the sales and detailing process.
• Drive strong partnership with venue sales and operational departments
• Conduct post-event follow-ups to engage clients and foster continued development.
• Work closely with clients to understand their needs and provide tailored solutions.

• Maintain communication with vendors, including pricing knowledge and negotiation.
• Uphold an active list of resources for client and internal operational use.