Client Account Representative

and the job listing Expires on January 23, 2026

Computer Packages Inc., a global business specializing in Intellectual Property management for over 55 years, is seeking a Customer Account Rep. to work at our headquarter office near Washington DC.

• Proactively reach out to potential clients via phone, email, and other channels to generate interest in our products and services.
• Qualify prospects through thoughtful conversation—understanding their needs, fit, and potential as a client.
• Identify and prioritize high-potential leads based on company profile, engagement level, and sales-readiness (without relying on automated lead scoring).
• Schedule product demos or discovery meetings for senior sales reps or product specialists.
• Follow up on inbound inquiries
  , marketing campaign leads, and referrals in a timely, professional manner.
• Maintain accurate records of all outreach efforts, conversations, and outcomes in the CRM system.
• Collaborate closely with the outside sales and marketing teams to ensure a consistent and informed handoff of qualified leads.
• Track activity and performance metrics (e.g., outreach volume, meetings booked) and consistently meet or exceed monthly targets.
• Stay informed about our products, value propositions, and client success stories to confidently speak to potential customers and tailor outreach.
• Provide feedback to marketing and product teams regarding lead quality, prospect objections, and common questions.

• Strong communication skills
  —able to engage prospects in meaningful, consultative conversations.
• Critical thinking and judgment
  —capable of distinguishing between high-value and low-priority leads without relying on automated tools.
• Self-motivated and results-driven
  , with a strong desire to meet and exceed outreach and conversion goals.
• Organized and detail-oriented
  , able to manage follow-ups and multiple conversations without dropping the ball.
• Comfortable using CRM software to track activity and update prospect records.
• Positive, professional attitude and the ability to stay persistent without being pushy.
• Bachelor’s degree preferred but not required if experience and performance demonstrate capability.