Program Director​/Energy Advocate

and the job listing Expires on February 7, 2026

The Program Director/Energy Advocate directly reports to the Energy Manager and will lead New Bedford’s outreach to residents and small businesses in to increase participation in Mass Save® energy efficiency programs. This role engages communities, especially underrepresented groups, to access energy-saving opportunities that lower utility costs and contribute to a sustainable future. As a Program Director/Energy Advocate, you will build partnerships and foster community to increase local knowledge about Mass Save programs and to support energy efficiency program enrollment and participation.

As part of a statewide cohort of Energy Advocates in the Mass Save Community First Partnership (CFP), the Program Director/Energy Advocate will receive training and ongoing support from All-In-Energy and other CFP providers and the Sponsors of Mass Save. This is a unique opportunity for a self-driven, organized professional passionate about community sustainability and committed to making a measurable impact.

• Community Outreach: Develop and implement a localized outreach plan targeting priority groups — including renters, landlords, moderate-income households, non-English speaking households, and small businesses – that meet or exceed the City’s goals. Organize events, deliver presentations, and utilize media channels to promote the Mass Save programs.
• Community Representation and Engagement: Serve as a representative of New Bedford in the Statewide CFP cohort and demonstrate an understanding of the local community’s unique needs, with a focus on engaging majority-minority populations and those served by the CFP initiative.
• Partnership Building: Build meaningful partnerships with local nonprofits, municipalities, and community organizations to actively collaborate to design and implement strategies to expand reach and program participation to align with shared goals.
• Customer Support: Work with Mass Save program vendors to address customer-specific needs and improve engagement outcomes. Respond to customer requests for support, either by connecting the customer to the appropriate party or helping the customer resolve the situation directly.
• Volunteer and Intern Engagement: Recruit, coordinate, and support interns and/or volunteers to enhance outreach efforts and strengthen community connections.
• Data Management: Maintain accurate records in Salesforce to track outreach efforts, customer interactions, and program participation. Uphold data privacy requirements of Mass Save Sponsors to protect customer information.
• Training & Learning: Attend training sessions, participate in cross-community learning, and contribute feedback to improve the CFP initiative.

• Strong organizational, communication, and public speaking skills with demonstrated ability to lead public engagement and outreach efforts.
• Experience working with diverse populations across language, socio-economic, or cultural backgrounds, majority-minority communities, and engaging populations served by CFP programs.
• Creativity in outreach strategies, including leveraging social media and partnerships.
• Skills in building partnerships and aligning efforts toward shared goals.
• Strong interpersonal and customer service skills, with the ability to follow up effectively.
• Proficiency with data entry and tracking in spreadsheets or similar tools and reporting on expenses and outreach activities.

• Fluency in English, Spanish, Portuguese, Cape Verdean Creole, and/or Myan Kiche.
• Experience with CRM systems like Salesforce.
• Familiarity with energy efficiency or sustainability initiatives.
• Experience leading or supporting interns and volunteers.
• Proven ability to inspire action and foster collaboration.