Director of Ticket Operations & Strategy; Fairfield University

Overview

Playfly Sports is looking for a Director, Ticket Operations & Strategy to join our team in Fairfield, Connecticut.

• Direct all ticket operations aspects including ticketing for varsity sports and other third-party events, managing the Senior Consultant of Sales and Service.
• Create and manage manifests within Paciolan, take and process orders, handle checks and credit cards, and process payments on Paciolan systems.
• Process the annual audit as it relates to ticketing; execute game day ticket operations for all ticketed sports; manage game day workers; oversee will call and pass lists; troubleshoot technical issues; and assist with customer service needs.
• Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing differences, and fostering an environment where every team member feels valued.
• Manage and create manifests, execute program best practices and procedures, manage season renewals, inventory management, and program building within Paciolan.
• Train, supervise, monitor, manage and evaluate staff performance on an ongoing basis; lead, motivate, develop and retain staff for future succession.
• Deliver weekly reporting to Playfly Aspire and Fairfield leadership.
• Manage ticketing hardware and software, including periodic upgrades; oversee day-to-day operations of the Athletics Ticket Office.
• Provide highest level of customer service to all internal and external customers; manage opening and closing procedures of the Ticket Office.
• Manage game night events and select on sale dates; manage Paciolan programming and functionality for university revenue ticket sales webpage.
• Assist Fairfield Athletics in Strategy and Industry Best Practice sharing; manage the components of the Paciolan Contract; ensure adherence to all Company Policies, including Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate.
• Create and implement ticket office policies and procedures following University and NCAA audit guidelines and state law; reconcile the Paciolan ticketing system with the University’s finance team.
• Manage the preparation of various internal and external financial reports; manage all accounting functions within the department including budget transfers, payroll deductions, refund checks, etc.; manage year-end reconciliation; manage budget development, forecasting, and oversight of all Athletics ticket revenue and expenses as well as select balance sheet accounts.
• Create data-rich reporting using eQuery and Excel to provide revenue goal tracking and renewal success.
• Develop and maintain relationships with off-campus representatives regarding events held at the athletics venues.
• Serve as department liaison with students, faculty, staff, Alumni Association and the general public; communicate with the Conference on ticket distributions for any regular or postseason events.
• Other job-related duties as assigned.

• Bachelor's Degree preferred
• Minimum 3-5 years of ticket operations experience (college athletics setting strongly preferred)
• Knowledge of Paciolan 7, eQuery and eVenue ticketing and reporting systems required
• Highly organized with the ability to manage multiple tasks with minimal supervision in a fast-paced environment
• Effective communication skills
• Ability to understand policy implications of accounting rules
• Ability to speak, hear, and interact verbally with clients, guests, and University personnel both over the phone and in person at the window
• Ability to effectively present information and respond to questions from groups of managers, employees, customers and the general public
• Ability to read and write reports, business correspondence and procedure manuals
• Ability to contribute to the maintenance of good working relationships with all members of the division
• Attention to detail, ability to remain calm under pressure, and ability to demonstrate supervisory and leadership skills
• Must be able to problem-solve and make decisions quickly and with knowledge and authority
• Ability to exhibit the highest professional standards and ethical behavior with regard to adherence to…