IT Strategic Portfolio Management Intern

As a Service Now Strategic Portfolio Management (SPM) Intern, you’ll play a key role in supporting enterprise-wide project and resource planning initiatives. This role provides hands‑on exposure to Service Now’s Project Portfolio Management (PPM) module and strategic planning tools while developing technical, analytical, and business skills.

• Support the administration and troubleshooting of the Service Now PPM module
• Provide user support, guidance, and documentation to enhance adoption and usability
• Assist with expanding Demand Management and Strategic Planning Workspace capabilities
• Contribute to governance efforts around Resource Management to ensure accurate capacity planning
• Partner with project managers, business analysts, and leadership to align platform functionality with business needs

• Currently pursuing a Bachelor’s degree in Information Technology, Business, or a related field, with graduation between December 2026 and August 2027
• Strong analytical and technical skills; comfortable navigating and learning new systems
• Clear written and verbal communication skills, with the ability to work effectively across stakeholders
• Curiosity and eagerness to explore Service Now configuration and administration

• Familiarity with project management principles or experience working in agile environments
• Exposure to enterprise platforms such as Service Now
• Pursuing a Master’s degree or holding certifications in project management (CAPM, PMP)
• Prior experience in technical support or business analysis
• Strong problem‑solving skills and a proactive approach to learning

• Culture of professional development & training, including access to Linked In Learning, collaborative team support, and exposure to meaningful, real‑world projects
• Front‑line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series
• Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs
• Volunteer opportunities to give back and make a difference in the communities we serve
• Compensation
  : $22/hour for undergraduates, $25/hour for those enrolled in a graduate program.
• Work Schedule
  : A 40‑hour workweek is expected, with interns on‑site from Monday to Thursday in our Boca Raton Headquarters, and the option to work remotely on Fridays, depending on team schedules.
• U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship.
• Must be available for the entire duration of the internship program, from May 18-July 30, 2026.
• Housing allowance and relocation assistance are not offered for Internship roles.

• We boldly shape the future
  , embracing change, taking smart risks, and continuously improving to create the best experiences.
• We lead by taking ownership
  , empowering you to make decisions, solve problems proactively, and support each other with empathy.
• We unite and win together
  , fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
• We elevate to serve a greater purpose
  , going above and beyond to earn trust, celebrate wins, and value every perspective.