Intern, User Experience and Adoption

and the job listing Expires on March 16, 2026

JOB TITLE: Intern – User Experience & Adoption

REQUISITION: INF
00DN

DEPARTMENT: IT Strategy & Planning – Kansas City Headquarters

PAY RANGE: $19.00 – $23.00 / Hour

Internship Position for Summer 2026.

Scheduled

Work Hours:

Monday – Friday, 7:00 a.m. – 4:00 p.m. (Other hours as required)

It’s never too early to start searching for your dream career. If you’re ready to apply the principles you’ve been learning at school in the real world, Evergy is the place for you. Hands-on experience is what our internship programs are all about. Our programs offer students an opportunity to gain insight and meaningful experience while also allowing us to identify talented prospective employees.

Many of our interns go on to develop successful careers at Evergy.

As an intern, you’ll have real responsibilities, and you’ll work on productive assignments with actual business interactions. We know that you work hard, so we help you play hard while you are here. We provide a number of intern events throughout the summer to burn some extra energy, including volunteer events, power plant tours, lunch and learns, and more

The User Experience & Adoption intern will play a key role in designing and optimizing technology experiences to better support Evergy employees. This internship focuses on understanding user needs, improving processes, and supporting how teams adopt new digital tools (not on software development or UI design). Working within IT Strategy & Planning, you’ll help build the foundational element of a human-centered user experience and change capability.

You’ll partner with our business portfolio teams, observe real users, assist with research activities, create communications, and help shape our service model for supporting technology changes across the company.

• Help develop and maintain a central library of user experience and change management assets; including templates, playbooks, and best practices.
• Conduct or support user interviews, task observations, or usability walk-throughs of existing IT tools or processes and document opportunities for improvement.
• Assist in crafting communications and engagement strategies that help users adopt new tools.

Help define metrics and reporting formats to measure the effectiveness of usability and change management efforts.

Candidates must be currently enrolled in a university or technical program in one of the following or a related field:

• Communications
• Marketing
• Public Relations
• Learning & Development/Education
• Organizational Change Management
• Business Administration
• Psychology or Sociology (with an interest in user behavior and change)
• Human-Computer Interaction (HCI)
• Information Technology

* Please note:

No programming or UI design experience is required. Ideal candidates are curious about how people interact with technology and enjoy improving experiences through research, communication, and problem-solving.

• Analytical Thinking & Problem Solving:
  Ability to assess challenges, interpret feedback, and contribute to process improvements using structured thinking.
• Communication & Interpersonal
  
  Skills:
  
  Strong written and verbal communication skills to support IT communications, stakeholder engagement, and documentation efforts. This includes an ability to translate complex information into clear, user-friendly language.
• Initiative & Adaptability:
  Self-motivated and able to manage multiple tasks in a dynamic environment, with a willingness to learn and adapt to evolving priorities.
• Basic Knowledge of User Experience and Change Management Principles:
  Familiarity with usability concepts, change management frameworks (e.g., ADKAR, CAP, Dialogic Change Model), or design thinking is a plus even if gained through coursework, student clubs, personal projects, or curiosity.

This internship will be based in a professional office environment at Evergy’s Kansas City location, with standard weekday hours (Monday–Friday, 8:00 a.m.–4:00 p.m.). The role involves…