Physical Therapy Receptionist

Overview

Physical Therapy Receptionist

We are seeking a friendly, organized, and detail-oriented Physical Therapy Receptionist to join our team. The receptionist is the first point of contact for patients and plays a vital role in ensuring a smooth and welcoming experience. Responsibilities include scheduling appointments, managing patient records, handling insurance verifications, and supporting the physical therapy staff with administrative tasks.

• Greet patients warmly and professionally, both in person and over the phone
• Schedule and confirm patient appointments using electronic scheduling software
• Check patients in and out, ensuring all necessary paperwork is completed
• Collect co-pays and payments; process billing as needed
• Verify insurance coverage and obtain prior authorizations when necessary
• Maintain patient confidentiality and comply with HIPAA regulations
• Answer phone calls, respond to inquiries, and direct calls appropriately
• Keep the front desk and waiting area clean and organized
• Communicate with therapists and other staff to coordinate patient flow
• Perform general administrative tasks such as filing, scanning, and data entry
• Ensure all required paperwork, including intake forms and consent documentation, is accurately completed
• Obtain benefit information and referrals/authorizations if necessary

• High school diploma or equivalent (required)
• Prior experience in a medical or physical therapy office, especially in orthopaedics or rehabilitation (strongly preferred)
• Working knowledge of insurance plans, authorizations, and referrals (including workers' compensation and auto claims)
• Proficient with EMR/EHR systems and scheduling software
• Excellent customer service, multitasking, and time management skills
• Strong attention to detail and ability to work independently and as part of a team

• Front desk area of a busy Orthopaedic rehabilitation clinic
• Frequent interaction with patients recovering from surgery, athletes, and individuals with musculoskeletal injuries
• May involve long periods of sitting, with occasional light lifting or movement
• Collaboration with a team of physical therapists, physician liaisons, and administrative staff

Candidates will be courteous, articulate, reliable and must be able to multi-task in a busy, professional, fast-moving environment while maintaining excellent customer service.

OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.

Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employer