Field Representative

Expires on January 19, 2026

Field Representative positions conduct routine field investigations in response to citizen complaints regarding City services; resolve customer issues/complaints; inspect businesses for proper licensing and conformance with City ordinances; enforce City codes; enforce abandoned vehicle regulations, complete impound reports and issue notices to illegally parked vehicles; investigate water bill inquiries complaints; deliver water shut-off notices; shut-off and/or restore water service; obtain and/or verify meter reads;

serve as a court witness; prepare written reports of findings and actions taken; and perform other duties as assigned.

You must meet the following requirements on the date you apply, unless otherwise indicated.

Experience:

You must meet ONE of the following options:

• Six months of full-time experience performing field investigations, inspections, or enforcement duties.
• One year of full-time experience working in a customer service environment in which the primary duties are interpreting policies and procedures, resolving customer issues/complaints, and providing information regarding company services.

• Experience in retail sales or cashiering related customer service is NOT qualifying.
• Experience providing routine, general information, taking orders, and directing telephone calls and walk-in traffic is NOT qualifying.
• City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

A valid California Class C Driver License may be required at the time of hire.

• Some positions may require that you provide your own vehicle for which mileage will be reimbursed.

• Experience providing information to the public in person.
• Experience reading meters.
• Experience working in the building trades.
• Experience working for a public or private utility company.

For official details, please visit sandiego.gov/jobs