Accounts Receivable Technician

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.

At Acadia, we value our employees, our customers and our communities. Employees at Acadia are part of a progressive company where everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.

• Responsible for performing accounting and customer service duties for a portion of Acadia’s premium accounts receivable. Such duties include, but are not limited to, billing, collecting, reviewing, researching and reconciling.
• Learn to inquire on, and enter data into, accounts receivable systems and also enter data into any other systems as requested.
• Post cash receipts.
• Review and verify customer account statements, including audits, cancellations, rescinded items and final notices. Be proficient in the requirements of any and all states.
• Assist in maintaining information for policies/accounts paid via Electronic Fund Transfer.
• Respond to insured, agent and underwriting inquiries and/or complaints either in written or oral form.
• Maintain orderly, well documented files and reports for both agency and direct bill information.
• Handle all print notices to customers.
• Ensure timely and accurate: collections of payments, daily reconciliations of cash; daily reviews of the Lockbox file; setup requests for EFT/ACH transactions, and “Insufficient Funds” payments.
• Bill and review past due audits and earned premium on cancelled/expired policies. Monitor and report on premiums over 90 days past due.
• Review and process requests for premium refunds and commission adjustments.
• Recommend payment arrangements in consultation with a supervisor and/or manager
• Refer appropriate past due accounts to a supervisor and/or manager for possible transfer to collection agencies. Assist in monitoring and reporting on collection agency activities.
• Participate in system testing and implementation efforts.
• Perform other duties as requested by a supervisor and/or manager

• High school diploma required
• Bachelor’s degree in Accounting or Business is a plus
• 3+ years of job-related experience in receivables
• Strong knowledge of Microsoft Excel
• Insurance industry knowledge is a plus
• Excellent analytical skills, able to research and resolve issues quickly and independently
• Ability to effectively communicate both in writing and verbally internally and externally
• Ability to effectively work in a fast-paced environment with competing demands on resources, time and priorities

The Company is an equal employment opportunity employer.

We do not accept unsolicited resumes from third party recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees including:

• Health, dental, vision, life, disability, wellness, paid time off, 401(k) and profit-sharing plans

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, the training, credentials and experience of the candidate; and other conditions of employment.