Field Service Engineer

and the job listing Expires on March 8, 2026

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future.

We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

• Perform warranty related service at customer sites
• Improve internal and external service reporting
• Execute Preventive Maintenance program for existing customers
• Promote service contracts for customers
• Document field service activities
• Assist system installation and evaluation for trade shows

The Company retains the right to change or assign other duties to this position

• Entry level to 4 years hands‑on experience aligning, maintaining and servicing optical equipment including lasers and microscopes preferred
• Prior field service experience
• Direct customer relationship experience

• BS in Engineering Technology, EE, Biomedical Science, Physics or equivalent. Technical school/military experience considered.

• Proficient in Windows based PC machine use, especially MS Office and other communication tools.
• Ability to work independently, and ability to work in a team environment and comply with high quality standards as well
• Strong communication and facilitation skills.
• Strong business acumen
  • Understanding of customer/marketplace and drivers that influence customer behavior
• Strong problem solving/analysis skills related to field service
• Must be willing to travel 75% of the time

The estimated pay range for this role is $71,400 – $ 93,900 annually

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Employees can be terminated for any reason not prohibited by law.

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.