Principal SaaS Ops Engineer

and the job listing Expires on January 16, 2026

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance.

Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce.

If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to

RSA is looking for a Principal SaaS Operations Engineer who will work cross-functionally to help design, implement and operationalize RSA’s Cloud Identity platforms and products (RSA , Secur

ID, Governance & Lifecycle). The Principal SaaS Operations Engineer in the Global SAAS Operations group will demonstrate technical depth, strong interpersonal skills and passion to solve RSA’s business problems.

You will use cloud services to help our engineering teams rapidly deliver RSA’s products and services, as well as provide technical knowledge and analysis of highly specialized applications. This position would require you to demonstrate high-level knowledge of, and provide operations expertise on, exceptionally complex problems such as: new cloud initiatives, architecture/design, documentation, and implementation.

You must be adept at interacting, communicating and partnering with other teams within RSA, such as engineering, business operations, support, professional services and with executive leadership. You are intellectually curious and enjoy keeping your existing technical skills honed while developing new ones, so you can make strong contributions in your work. You will be dynamic and creative, willing to take on any challenge and eager to make a big impact.

• Working with Engineering to design automation of procedures, deployment, controls and Security
• Design, implement, and maintain automation frameworks that improve reliability, consistency, and repeatability across SaaS and FedRAMP environments (e.g., build/deploy pipelines, compliance checks, monitoring automation)
• Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (procedures, application management tools, monitoring and more)
• Collaborate with Cloud Engineering and Finance to monitor and optimize cloud resource utilization, implement cost-saving measures, and support Fin Ops practices across environments
• Improve and implement proactive monitoring. develop scripts for ad hoc monitoring, create technical reports about monitoring activities and use analytics tools for advanced proactive monitoring capabilities.
• Develop, implement, document, and execute standard operation procedures
• Create and protect Production Secret keys, restrict access to sensitive customer data
• Provide application support for multiple mission‑critical applications in SaaS and cloud environments
• Troubleshoot and resolve application, instance, and/or system issues and be able to arrive at RCA write‑ups
• Take part in SaaS Operations technical activities related to supporting, deploying, auditing and adopting new products and services
• Provide technical expertise and advocacy around how solutions should be implemented in production from SaaS Operations POV
• Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in…