Assistant Manager, Undergraduate Housing

Recruitment began on January 21, 2026

and the job listing Expires on March 7, 2026

Columbia Housing supports approximately 6,200 undergraduate students across 40 residential buildings
, delivering residential services, facilities coordination, assignments, and guest services that ensure safe, functional, and welcoming living environments.
The department operates year-round, balancing academic-year residential needs with intensive summer conference and program operations
. Summer operations will be similar to academic year operations. Housing works closely with Residential Life, Facilities, Public Safety, and other campus partners to provide coordinated, student-centered services.

Reporting to the Manager of Guest Services, the Assistant Manager, Undergraduate Housing is a temporary full-time position responsible for owning the execution of assigned projects and operational tasks while working under the direction of designated functional leads across Undergraduate Housing. This role supports Housing operations during both the academic year and summer season and spans Guest Services, Operations & Systems, Assignments, and Summer Housing.

The position works as a peer and collaborator alongside permanent professional staff to ensure consistent coverage, service continuity, and operational excellence, while receiving functional guidance appropriate to each area of work.

• Start: March 30
• End: September 18
• Pay Rate
  : $31 Per Hour
• Duration: 999 hours maximum
• Must be able to work 35 hours or more weekly

In addition to this Handshake application, all candidates must complete this required form for consideration.

• One Meal Per Day
• Professional Development
• Work Experience in Complex Organization

Full-time schedule:
40 hours scheduled per week

(35 hours worked and 1-hour unpaid break per day)

Must be able to work a variety of shifts in a 24/7 operation
, including evenings, overnights, weekends, and holidays; candidate’s actual hours may vary based on operational needs

Time off requests will not be available during Check-In/Check-Out Periods

Candidate will have overarching responsibility for their assigned designated buildings:

Guest Services: 45%

Operations & Systems: 40%

Assignments & Conferences: 15%

Note:

Responsibility percentages represent overall allocation and will shift seasonally based on operational needs.

• Own follow-up and coordination for work orders submitted through Facilities and the Hospitality Desk, ensuring timely responses to residents.
• Serve as a primary point of contact for escalations of resident related issues including but not limited to contractor coordination, fire alarm follow-ups, lockouts, wellness checks coordination, and conference support.
• Coordinate operational details with the Guest Services team related to arrivals, departures, key dates, and emergency contact protocols.
• Assist with partner communication by working with campus departments and vendors to help resolve custodial, mechanical, and service-related concerns.
• Support Summer Housing operations by assisting with in-person check-ins, check-outs, guest communications, and booking processes using Star Rez.

• Assist with conducting operational audits and service checks to assess custodial, maintenance, and equipment performance, documenting findings and supporting corrective actions.
• Support daily task execution by coordinating with professional staff and Operations Assistants, providing on-shift guidance and mentorship as directed.
• Perform and coordinate Room Checks and Vacancy Verifications across residential and conference spaces.
• Support renovation and repair tracking by monitoring progress, documenting concerns, and escalating issues that may impact timelines or service quality.
• Assist with vendor coordination
  , including linen distribution, equipment servicing, and related operational logistics.
• Monitor shared housing equipment and spaces
  , submitting service requests, tracking issues, and supporting communication across Housing teams to maintain service continuity.

• Assist with room assignments and emergency placements
  , maintaining updated records of available contingency spaces.
• Coordinate s support by assisting with CUID and Conference Guest Card preparation and programming in collaboration with the r.
• Support conference operations by preparing welcome materials, coordinating service requests, and assisting with arrival and departure logistics.

• Respond to emergency situations across portfolio and assist with coverage when required. Emergency, non-emergency responses and general coverage for vacation and OOO coverage.
• Support special projects and operational initiatives as assigned across Housing functional areas.
• Provide cross-functional operational support to ensure…