Client Service Representative

Connect Pay offers online payroll solutions and is committed to providing first-name-basis service and technology-first innovation.
Connect Pay has steadily built a reputation as a flexible and responsive resource for all of its clients with a complete suite of solutions that make growing your business easier.

Today, thousands of small and mid-sized businesses use Connect Pay to process payroll, automate taxes, and integrate data. And every single one of them is able to leverage Connect Pay’s services and resources while remaining connected to their own independent brokers and advisors. Our customers trust us to make their core business activities simpler, and we trust them to choose the best and brightest brokers for their unique needs.

Mutual trust is a beautiful thing.

With offices outside Boston, Detroit and in Fairfield, we are among the fastest growing private companies in Massachusetts, now is your chance to play a key role in the success and continued growth of our dynamic company.

To learn more visit

Join our dynamic startup, recently named among the “Fast 50”- fastest growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client’s payroll and data management needs, and resolves payroll discrepancies, while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided.

Key Responsibilities:

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education and onboarding.
• Effectively handle in-bound calls in a timely and friendly manner.
• Maintain confidentiality and acting with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications:

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate’s degree or equivalent.

Connect Pay offers a salary commensurate with experience, a competitive benefits package to full-time employees, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. EOE.