Member Services Coordinator

p>and the job listing Expires on March 2, 2026

The position of Member Services Coordinator plays a critical role in both the maintenance and sustainability of World 50 executive groups. This role manages member communications, maintains executive assistant relationships, arranges connections between members, and manages all member activity/intel within the CRM system.

You will also assist in driving various processes associated with the membership lifecycle, including new member onboarding, strategic engagement and renewal. This person will also provide support in event execution as needed.

World 50 Group is a small but fast-growing company. The ideal candidate will have a strong appreciation for an effective and efficient account management process as well as thrive in a fast-paced, dynamic environment. Success will be determined by building strong member-relationships and facilitating member communications.

• Serve as a liaison to member’s executive assistants and their organizations.
• Manage membership subscription and renewal processes, including AP collections.
• Assist in the creation/execution of member engagement opportunities, and manage member engagement in the World 50 Group App.
• Create, edit and manage outbound communications in physical and electronic form.
• Provide effective on-boarding for new members and executive assistants.
• Support the development of member-related publications.
• Administration, customization and application of  CRM system and the World 50 App and website.
• Manage the packaging, assembling and distribution of various mailings to members.
• Actively manage a pool of members, updating collateral, monitoring relationships and developing strategies to provide the highest quality of service to the various memberships.
• Drive and assist with the development of the Executive Administration program for member executive assistants.
• Special projects as they arise.

• Communication – Timely, clear and professional written and verbal communication.
• Stakeholder management – Ability to build trust and accountability.
• Collaborative – Able to build a shared understanding of goals, shares expertise and builds mutual respect.
• Customer Service Mindset – Responsive and professional. Gets satisfaction from serving members and anticipating needs.
• Humility – Proactively seeks feedback and implements it. Takes ownership of mistakes.
• Curiosity – Seeks to understand wider business impact, seeks innovation.
• Time management – Blocks out time, plans out tasks, well-managed inbox, uses productivity tools.
• Attention to detail – Pursues perfection, seeks reviews of work and utilises tools to ensure high standards.
• Prioritization – Assesses tasks, manages resources and tracks deadlines.

• Bachelor’s degree (Business, International Relations and Economics or similar preferred).
• 1-5 years of experience in hospitality, customer service, retail or events.
• Experience with a CRM database ( a plus).
• Strong knowledge of Microsoft Office Suite.

World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. We bring together senior leaders to share groundbreaking ideas, solve complex challenges, and drive innovation. Our members trust us to provide them with unique insights, connections, and strategies to lead in a rapidly changing world.

As a purpose-driven company, we are committed to fostering an inclusive, diverse, and equitable environment that accelerates the success of our members and their organisations. We believe in the power of diverse backgrounds and experiences to make us stronger. Our team is dedicated to creating a community where everyone can thrive.

• Impactful Work
  :
  Play a pivotal role in shaping a future of extraordinary impact.
• Diverse & Inclusive Culture
  :
  Be part of a team that celebrates diversity and fosters an inclusive environment where everyone can contribute and succeed.
• Collaborative Environment
  :
  Work alongside passionate and talented colleagues who share your drive for making a difference.
• Growth Opportunities
  :
  Access to professional development, networking, and the chance to grow within an innovative, global organisation.