Office Assistant- FFAST

By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services. Our vision is to inspire a world where children and families live joyful, healthy lives. We serve over 1,000 people every day – are you ready to make an impact?

Join us – and work with purpose!

Up to $2,000 Bonus Earning Potential For Meeting Productivity Requirements

• Team-oriented, multidisciplinary approach
• Ongoing, high-level learning and development opportunities
• Culturally diverse environment
• Joint Commission Accredited Organization
• Retirement savings plan: 403(b) – with employer match up to 3%
• Generous paid time off (vacation, sick leave, holidays)
• Wellness programs
• EAP – Employee Assistance Program
• Employee discounts for those pursuing a higher education
• Employee recognition program
• Opportunities for career advancement
• May be eligible for state or federal loan forgiveness programs for work with underserved populations
• All offsite programs have a bonus structure

The Office Assistant supports creating a welcoming, culturally respectful, and trauma-informed atmosphere, providing general program information to consumers and the community, maintaining medical records, coordinating psychiatry appointments, executing various administrative functions (e.g. data entry, running reports, etc.), and providing support to youth (e.g. encouragement, engagement, regulation, motivation) for the purpose of supporting program operations and youth served. The Office Assistant also assists in QA functions, and monitors the environment for safety hazards, maintenance and supply needs.

The primary workplace location is in Escondido at the San Pasqual Academy campus, 3 to 4 days out of the week, during 10a – 7p business hours.

Secondary workplace location is in Mission Valley, 1 to 2 days out of the week, during 9a-6p business hours.

Travel between both workplace locations, and additional locations, may be required as needed, mileage reimbursement available.

Full time position, between 32-40 hours per week.

Administrative Functions

• Plays an integral part of the referral process, which includes and is not limited to referral receipt, tracking, reports, assignment, and communication between program and referring party/individual.
• Responds to phone calls and email messages in a timely fashion (within 1 business day) and promptly communicates any new/notable information received to the appropriate staff.
• Performs data entry and maintains office equipment and orders office supplies for department.
• Schedules psychiatry appointments and informs all related parties of upcoming appointments, and tracks JV-220s.
• Acts as custodian of documents and records and appropriately always ensures their confidentiality/privacy.
• Functions as a liaison between office and partners at the San Pasqual Academy campus to support communication and collaboration.

Medical Record/Billing Support

• Supports youth information tracking and provides reports as directed.
• Determines youth Medi-Cal eligibility at intake and monthly through the State Medi-Cal database and Smart Care and/or verifies other health care coverage (OHC) and completes CMS-1500 to bill OHC if applicable.
• Ensures all financial data is complete, up to date, and entered per contractual and regulatory requirements.
• Supports Office Manager in documentation tracking and reviews, making necessary Smart Care (Electronic Health Record) corrections, and provides administrative support as needed to accurately maintain treatment documentation and information.
• Assembles and maintains current and discharged medical records per applicable regulations and requirements.

Outcomes Data Collection/Maintenance Support

• Assists in the administration and collection of outcomes, including biannual Youth Services Survey for youth and caregivers.

Direct Services

As needed, the Office Assistant provides direct services to youth who reside at the San Pasqual Academy campus. Direct services components include and are not limited to:

• Provide coaching, mentoring, advocacy, and…