Business Office Associate

Join to apply for the Business Office Associate role at Car Max
. Provide iconic customer service in a fast‑paced, team‑oriented environment by facilitating the sales, auction, and appraisal processes, and by managing cash and paperwork associated with vehicle transactions.

$17.00/hr – $28.00/hr

• Assist store personnel and all store departments in daily functions while adhering to Car Max guidelines.
• Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining paperwork processes.
• Seek win/win solutions for the customer and partners appropriately.
• Accurately process paperwork for retail/wholesale automobile sales and appraisal purchases, including daily reporting, records management, coordination with banks, obtaining required signatures, and managing registration or titling.
• Manage multiple pay types: receive and count money, distribute funds, prepare deposits, and handle the safe with security and loss‑prevention considerations.
• Process paperwork affiliated with state titling and registration agencies.
• Mentor new Business Operations Associates and train other store departments on Business Office processes and procedures.
• Perform administrative tasks such as copying, filing, reconciling dealer plates, and data entry in Microsoft and proprietary systems.
• Answer multi‑line phone system calls and respond to callers’ needs, directing calls as appropriate.

• Read, interpret, and transcribe data to maintain accurate records.
• Balance the needs of the customer and the business through effective partnership.
• Understand numeric filing systems and use word processing, spreadsheet, and other programs with intermediate PC skills.
• Multi‑task in a high‑energy, fast‑pace team‑oriented work environment.
• Lift objects weighing 15–20 lbs.
• Speak and listen effectively with internal and external customers, in person and over the phone.
• Complete Car Max provided training on the functional areas of the Business Office, allowing for cross‑training and full coverage of Business Office activities.
• Develop partnerships with other departments inside and outside the store to provide iconic customer service.

• Pleasant but noisy office environment.
• May require walking or standing for extended periods of time.
• Flexible work hours with shifts that include nights, weekends, and holidays.
• Wears Car Max clothing (acquired through the company) at all times while working in the store.

$17.40 – $28.00

Car Max Associates are entitled to paid sick, vacation, and holiday time as required by state law. Full‑time hourly or commission/incentive eligible associates may earn up to 48 hours of sick time per year and between 80–200 hours of vacation time after a 90‑day waiting period. Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed.

For more details about benefits, please visit the Car Max Benefits website.