Windows 11 Service Desk Support

Description

Service Desk Support. Scope:
Windows 10 Deskside Support. Must have corporate support experience. This role will support a new expanded office space and headcount for the client.

• Effective interpersonal skills, articulate in order to interface with client staff.
• Able to work in a team and independently, demonstrating problem solving skills.
• Experience imaging and configuring PCs.
• Common hardware repair, software installation skills.
• Basic end‑user network troubleshooting skills around network adapters, wireless, and VPN clients.
• Basic Active Directory account and group management skills (create, modify, disable, add, remove. We use Adaxes as the interface to AD).
• Experience with Windows 10 OS support.
• Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point).
• Experience with Help Desk ticketing systems.
• Supports mobile devices (Android/iOS).

• Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.

Entry-Mid Level

This is a Contract position based out of Fairfield, CA. It is a fully onsite position.

• Pay range: $17.00 - $27.00/hr.
• Benefits may include (subject to eligibility and terms):
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 6, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.