Clinic Supervisor,Occupational Health; Hilborn-Fairfield Job Fairfield area,California USA,Healthcare

Position: Clinic Supervisor, Occupational Health (Hilborn-Fairfield, Full Time)

At North Bay Health, the Clinic Supervisor, Occupational Health has responsibility and accountability for the operational management of Occupational Health. Duties include but are not limited to: supervision of the day-to-day operations, staffing, development of personnel, continuity of care and services,compliance with corporate, regulatory and professional standards and fostering of interdisciplinary, collaborative relationships among providers and staff. The focus of this role is client/customer service, client LOU’s/contracts, client retention, managing relationships with employers, up-sells and patient access and quality of patient care.

The supervisor will act as the liaison between Occupational Health (OH) revenue cycle billers and coders and will address any outstanding clients past due in coordination with Revenue Cycle leaders. supervisor performs a combination of duties encompassing staffing, A/R, payroll, orientation and competency of the PSR/MA staff. The supervisor participates in leadership activities as requested, adheres to system policies and functions as part of the clerical and customer service team in support of the clinic practice.

Administrative

Practice Oversight

Resource to staff and healthcare providers. Provides interpretation of hospital and department specific policies and procedures. Promotes staff education and development.

Supports organizational mission statement, values and goals and role models.

Participates in developing department goals and objectives with input from staff to support the organization, division and department operations.

Actively participates in daily huddles to ensure proper and timely communication is shared bi-directionally with the team. Appropriately escalates concerns to support timely resolution.

Communicates and collaborates with other departments to provide continuity of care across departments and disciplines.

Consistently demonstrates and promotes collaboration within work groups and maintains effective communication with all external and internal customers.

Adheres to corporate and department specific policies and procedures and provides interpretation of these to staff as needed.

Participates in policy and procedure development as well as department review or revision of policies and procedures.

Assists patients as needed. Acts as a point of contact for review and resolution of patient/customer and or staff/provider concerns.

Works will clients to set up protocols and LOU’s/contracts with OH.

Responsible for Systoc (EMR) and Daisy Bill (WC billing) accuracy and data.

Identifies and investigates problems, implements solutions, shares with management.

Oversees office supply ordering and usage to maintain cost-effectiveness.

Acts as liaison between Occupational Health biller/coder and OH to ensure status of AR.

Facilitates implementation of process improvements efforts as identified by the department, medical director or Vice President in the division.

Manages special projects and/or interdisciplinary committees as assigned.

Adheres to infection control guidelines.

Manages change in a creative and positive manner.

As assigned, attends Leadership Today classes to enhance knowledge.

Actively participates in committees, in-services, staff meetings, Performance Improvement (PI) activities, and standards development. Assists with staff meetings minutes as requested.

Presents a professional demeanor in appearance and positive attitude.

Assists Manager with monthly all staff meetings.

Performs other duties as assigned.

Operational Oversight

1. Monitors and audits appropriate parameters for patient access on an ongoing basis.

(Ex:
Patient Experience surveys, Employee Engagement action plans, volumes, wait times, referral process times, etc.)

Assists managers with monitoring workflow and delegates duties throughout the day and office sites to ensure timely completion of patient care requirements.

Assures safe environment for staff, patients, providers and visitors.

Oversees all referral, registration, authorization and billing processes to ensure accurate and timely data entry and management for those functions.

Assists manager to ensures administrative operations…


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Clinic Supervisor, Occupational Health; Hilborn-Fairfield