Diagnostic Imaging Equipment Service Technician II

Diagnostic Imaging Equipment Service Technician II

At North Bay Health the Diagnostic Imaging Equipment Service Technician II is responsible for providing functional and service expertise on general biomedical and specialized Diagnostic Imaging medical equipment, including but not limited to:
Magnetic Resonance Imaging Systems, Computerized Tomography, Cardiac Catherization Labs, Radiologic/Fluoroscopic Systems and Mammography Systems.

• Repairs, installs, inspects, troubleshoots and calibrates general biomedical equipment and equipment in Diagnostic Imaging areas.
• Facilitates planned and unplanned maintenance service transactions.
• Oversees work of external contractors/vendors engaged in providing services for specialized equipment.
• Serves as subject-matter expert and provides training and instruction to others on specialty equipment.
• Assists in evaluation and selection of new equipment, accessories and supplies in area of specialty and participates in developing purchase specifications.
• Provides customer relations and resolves specialty equipment service problems by ensuring clinical capability is restored as quickly as possible.
• Maintains communication with customers regarding status of specialty equipment repairs.
• Proactively solves technology issues and coordinates/schedules service via management of customer expectations. Performs device investigations related to regulations and incident reporting.
• Maintains documentation associated with specialty equipment.
• Utilizes applicable automated hardware, software applications and diagnostic service software appropriate to equipment being serviced.
• Documents all work performed, maintains parts, supplies, tools, test equipment and technical literature by completing service reports and supplemental productivity documentation in accurate and timely manner. Maintains accurate and current parts inventory.
• Performs all functions according to established policies, procedures regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with excellent service experience by consistently demonstrating core and leader behaviors each and every day.

At North Bay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

• Associates Degree or Military/Manufacture service equivalent experience preferred.

• 10 years of Imaging service preferred.

• CRES (Certified Radiology Equipment Specialist) and/or CBET (Certified Biomedical Equipment Specialist) preferred.

• Ability to communicate effectively with staff, peers, colleagues, patients and visitors.
• Able to follow complex instructions involving task lists and duties covering an assigned work period.
• The ability to problem-solve and lead staff in the application of department and facility training involving response to disaster and occurrences such as fire, earthquake, storm, flood, disaster, etc., as part of the active team of employees within the facility that assures continuation of required services and functions.
• Demonstrates the ability to organize assigned duties and tasks; respond to requests for service; and prioritize department expectations in order to accomplish regular and flex assignments within an assigned shift.

• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at North Bay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

• Hourly Salary Range Min $56.49 - Max $68.68 (Offered hourly rate based on years of experience)