Director, Primary and Urgent Care

Overview

At North Bay Health, the Director of Primary Care and Urgent Care provides strategic and operational leadership for the health system’s ambulatory division, overseeing the development, performance, and growth of primary care and urgent care services. This role operates in a dyad partnership with the Chief of Primary Care and the Medical Director of Urgent Care, ensuring a collaborative approach to clinical and operational excellence.

Together, they drive patient-centered care, optimize service delivery, and enhance access while aligning with the organization’s mission and strategic goals.

The Director collaborates closely with ambulatory and hospital leaders, as well as other senior executives, to align primary and urgent care services with broader organizational priorities and system-wide strategic initiatives. Additionally, the Director serves as a mentor and coach for emerging leaders, fostering leadership development and strengthening management capabilities across primary and urgent care services. This position plays a critical role in shaping the future of ambulatory care within North Bay, ensuring patients receive high-quality, accessible, and efficient care across primary and urgent care settings.

This role requires strong, on-site leadership. It is a critical position that supports our rapidly growing health system and plays an essential part in driving our strategic initiatives within Ambulatory Services.

Given the scope and responsibilities, this role requires close collaboration with patients, physicians, and operational leaders. Our Practice Managers, in particular, depend on steady, engaged, and local leadership.

We are in the midst of significant growth—opening new primary care and urgent care clinics, and expanding our physician and staff teams. This leader will be instrumental in ensuring that all efforts are aligned and successfully executed.

At North Bay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Together, with your commitment to excellence, we will achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

• Bachelor’s degree in healthcare administration, business, nursing, or a related field required
• Master’s degree preferred.

• Minimum of 8 years of progressive leadership experience in ambulatory care, primary care, or urgent care settings.

• Demonstrated expertise in healthcare operations, financial management, and strategic planning. Strong leadership, communication, and team-building skills with experience in a dyad leadership model preferred.
• Knowledge of value-based care, population health management, and ambulatory growth strategies.

• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at North Bay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

• $195K to $205K based on years of experience doing the duties of the role. Eligible for annual VCP Bonus.

At North Bay Health, we are guided by our values:
Nurturing Care;
Own It;
Respect;
Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve.

This is an exciting time to join North Bay Health.

As an…