Customer Care Specialist

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At Super Care Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

NOTE:
This is an in-person role.

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk-in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data for each order (new or otherwise) in the system accurately and in a timely manner
• Processes closet and on call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Processes orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understands and adheres to all Super Care Health company policies
• Remains knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintains a professional, safe, and clean work environment
• Performs all other duties as assigned and required
• Meets minimum monthly goals
• Schedule:
  
  varying start times
• Fundamental computer skills

• Experience with Medical Supply Company
• Knowledge of diagnosis and medical terminology
• Excellent customer service skills
• Detail oriented
• Previous management/supervisor or lead experience
• Proficiency in Microsoft Word, Outlook, and Power Point
• Experience in healthcare, medical and/or HME industry (preferred)
• Ability to work on multiple tasks, plan and prioritize activities to achieve results and meet deadlines
• Strong organizational skills and attention to detail
• Bilingual Spanish preferred

• Corporate location is in City of Industry.

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays:
  New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program
• Compensation dependent on experience and qualifications with a range of: CCS 1 $ 18.70-$28.88; CCS 2 $ 19.80-$31.19

Note: Any employment proposal is contingent upon satisfactory completion of:
Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests.

"Super Care Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, Super Care Health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions.

Our end-to-end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise.

As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day."

Company Website:

Company Business Hours – 8:30 AM – 5:30 PM PST

Linked In:

Twitter:

Facebook:

Instagram:

Araceli Richardson - Jr. Recruiter